- Guide, support and oversee the Reservations Team as they strive to deliver exceptional experiences, including training of new staff, performance reviews and other Human Resource functions
- Serve as the primary contact for wholesalers, including managing contracts and invoicing
- Engage in telephone sales, system entry of reservations, yield management recommendations, and management of online booking systems
- Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary
- Participate in the creation and achievement of the top line budget for the Front Office department as directed by the Front Office Manager
- Perform clerical responsibilities such as maintenance of reservations files and day to day operational paperwork
- Assist on the Guest Reception Desk in the capacity of Front Office Supervisor when necessary
- Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
- Superior communication skills, both verbal and written, and a calm and capable demeanour
- Proven sound judgement and proactive and creative problem solving skills
- A strong aptitude for attention to detail
- Strong organizational and time management skills; The ability to manage a large workload and multi task in a high pressure environment
- A professionally groomed appearance
- A positive and pro-active attitude
- Previous Reservations or Group Coordinator experience
- Previous Supervisory/Management experience an asset
- Working knowledge of Maestro, File Maker Pro, Online systems (. Synxis), Pro Salon, Word and Excel an asset
- A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
- A valid Class 5 Driver's License or equivalent
- An employment duration commitment will be required.
- A mutual understanding of your employment duration will be determined during your interview.
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Reservations Supervisor
Found in: Talent CA C2 - 2 days ago
Wickaninnish Inn Tofino, Canada Full timeJob Description · Join our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel. · We are dedicated to fostering a culture of be ...
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Reservations Supervisor
Found in: Talent CA C2 - 2 days ago
Wickaninnish Inn Tofino, Canada CDIJoin our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel. · We are dedicated to fostering a culture of belonging where ever ...
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Contract manager
Found in: Talent CA 2 C2 - 2 days ago
Relais & Châteaux Tofino, Canada CDIEntreprise : · We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. · While situated in one of the most beautiful places in the world, the success o ...
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Reservations Agent
Found in: Talent CA C2 - 2 days ago
The Wickaninnish Inn Tofino, CanadaReservations Agent · Join our Front Office Team as a Reservations Agent where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel. · We are dedicated to fostering a culture of b ...
Reservations Supervisor - Tofino, Canada - The Wickaninnish Inn
Description
Reservations Supervisor
Join our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel.
We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.
We are looking for a talented and passionate individual who will bring a combination of reservations expertise and an ability to inspire, support, and lead a driven team of skilled people proud to deliver our guests a memorable, world-class experience on the West Coast of Canada.
As a Reservations Supervisor you will:
Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:
Salary: $50,730.00 per year.
