Production Environment Support Analyst - Montréal, Canada - TEK Group

TEK Group
TEK Group
Verified Company
Montréal, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

MISSION AND OBJECTIVES

MAIN RESPONSIBILITIES

Level 1 and 2 Support

  • Active monitoring of production activities
  • Perform remediation steps when required
  • Interface with external IT communities to resolve incidents
  • Work with development community for Level 3 incident escalations
  • Available for afterhours support activities, when necessary

Change and Request Management

  • Work with development community for release prioritization
  • Ensure that requests for change adhere to Group and Department Policies
  • Available for afterhours and/or weekend change activities, when necessary

Reporting & Special Projects

  • Regular reporting to line manager for prioritization and escalation
  • Conduct and participate in meetings with related communities
  • Perform control result analysis and reporting and take up corrective actions as needed
  • As required, take up project management responsibilities for special projects

REQUIREMENTS
TRAINING AND OCCUPATIONAL EXPERIENCE

  • Support role experience required ( >5 years' experience)
  • Experience in Banking / Financial sector preferred
  • DevOps knowledge will be an advantage

ESSENTIAL SPECIFIC REQUIREMENTS

  • Strong database skills (Oracle, MS SQL)
  • Unix/Linux hands on experience with knowledge of day to day commands
  • Scripting experience (Shell, powershell,_)
  • Scheduling tools (Autosys)
  • Monitoring tools (Sysload, Geneos)
  • Collaboration Frameworks (SharePoint)
  • File transfer protocols
  • Prior experience in a banking environment will be an advantage

SKILLS AND BEHAVIOURS

  • Strong communication skills (written and verbal)
  • Good organizational skills
  • Basic office software literacy (Microsoft Office, etc.)
  • Professional attitude and good interpersonal behavior
  • Autonomy and adaptability; must be able to take initiative and be proactive
  • Global financial products knowledge, a plus
  • Project management skills, a plus

Job Types:
Full-time, Permanent


Salary:
$70.00-$75.00 per hour

Expected hours: 40 per week


Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

- banking sector: 4 years (preferred)
- financial sector: 4 years (preferred)

  • Linux: 6 years (preferred)
  • UNIX: 6 years (preferred)
  • SharePoint: 5 years (preferred)

Work Location:
In person
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