Administrative Assistant/receptionist - Mississauga, Canada - CloudMD

CloudMD

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are

Are you looking to jumpstart your career in the Healthcare industry with one of North America's innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions.

If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care.

By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient's healthcare journey and provides better access to care and improved outcomes.

Through CloudMD's proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).

Who You'll Work With
This position reports directly to the Director, Clinical Services & Operations and involves answering telephone calls, corresponding with legal representatives, assessors, examinees, and referral sources

What You'll Be Doing

This position has a fixed term of 12 months to provide maternity leave coverage.

The Administrative Assistant/Receptionist is a fulltime position, which involves answering telephone calls, corresponding with legal representatives, assessors, examinees, and referral sources, performing examinee reminder calls, and assisting with medical document processing.

There is also an occasional need for the administrative support coordinator to attend the office in Mississauga to process courier packages and mail.

The Administrative Assistant/Receptionist will also be cross trained on various positions within the organization to cover vacations/absences.

These duties may include but are not limited to the following:

receiving reports; following up with assessors for late reports; sending out and obtaining consent forms for assessments, and booking auxiliary services for examinees (transportation, interpreting, chaperones and hotel accommodations).

Receive, screen, and forward incoming phone calls
Provide basic information to callers when required
Direct caller to appropriate party as required, such as redirecting requests for transportation / interpreting
Document telephone call/information for parties as needed, within database
Call examinees as per prescribed timeframe, to remind them of their appointment and to perform any required screening (eg. Covid)
Contact transportation/interpreting service providers as required regarding modifications to service, noshows, late cancellations, and customer/examinee requests
Document result of reminder call and provide information to assessors, Intake Coordinators, Director, assessment locations, and other staff as required
Assist with processing of medical documentation and sending of packages to assessors as required
Prepare courier/mail packages as required within the Mississauga office
With approval from the referral source, book/cancel transportation and interpreting services
Attend staff meetings and training as required

What You Need to Be Successful

Proficient with Microsoft Office Suite

What You Need to Stand Out

Previous experience in a healthcare setting is considered an asset
Previous office administration experience is an asset
Strong communication skills, both written and verbal
Resourceful, proactive, and selfdirected, with ability to seek confirmation of appropriate actions as needed
Organized and able to multitask, prioritize, and work within timelines/deadlines
Attention to detail and high level of accuracy
Ability to work in a fastpaced environment
Able to learn multiple electronic systems

CloudMD is an equal opportunity employer.

We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us.

For this reason, final applicants will be asked to undergo a background check.