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    Senior Product Manager - Toronto, Canada - Equitable Bank

    Equitable Bank
    Equitable Bank Toronto, Canada

    Found in: Talent CA C2 - 5 days ago

    Default job background
    Full time
    Description

    About The Work

  • Recommend strategies and initiatives to senior leaders that will drive better retention and delightful customer experiences for our single-family residential mortgage business.
  • Participate in and influence the upgrade of new and existing strategies, programs, and initiatives by researching relevant data and developing proposals and recommendations.
  • Ensure the insights of the Renewals leadership team are captured and operational readiness is clear prior to any launch.
  • Engage with relevant internal stakeholders such as: Legal, Compliance, Risk, Credit, Mortgage Services, and other teams, to proactively ensure that new and existing initiatives are fully compliant with internal and external policies.
  • Research market activities to (1) ensure timely and comprehensive knowledge of target market and key customers is reflected in engagement plans; (2) identify and construct detailed proposed revenues for new opportunities; and (3) conduct assessments of strategies of key competitors and market dynamics on an ongoing basis to maintain a robust market analysis framework is in place to inform key decisions of the unit.
  • Lead and support the execution of strategic initiatives.
  • Evaluate the effectiveness of any implemented strategies, initiatives, or tactics, by interpreting results and research and make recommendations based on key learning.
  • Lead the review and assessment of pricing strategies and impact of decisions on acquisition and retention of clients; lead future forecast and budget requirements as they pertain to retention rates and margin and liaise with business, finance, and treasury partners to align on budget projects.
  • Own the ROE calculator as it pertains to the Renewals business, including ongoing review and assessment of key assumptions inherent in the calculator to ensure appropriateness.
  • Manage and review competitive analysis on a quarterly basis or on ad hoc basis.
  • Managing various vendor relationships.
  • Identify and manage business activities (operating model, training, communications, etc.) required to support initiatives.
  • Facilitate problem solving on a day-to-day basis as required, working closely with development on implementation challenges.

    • About You

  • 10+ years of Financial Institution experience in mortgage lending, product management, and/or mortgage sales, broker sales.
  • Deep passion in first class customer experiences.
  • Understanding of Canadian banking regulatory context.
  • Proven ability to initiate and execute projects.
  • Product management and product development.
  • Influencing senior executive decisions.
  • Enthusiastic, thorough, inclusive, and results-oriented; ability and desire to help others thrive in a dynamic team-oriented environment.
  • Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision).
  • Understanding of workplace collaboration tools (Microsoft Office, JIRA, and others) to achieve efficiency.
  • Strong attention to detail.
    • What we offer [For full-time permanent roles] Competitive discretionary bonus Market leading RRSP match program Medical, dental, vision, life, and disability benefits Employee Share Purchase Plan Maternity/Parental top-up while you care for your little one Generous vacation policy, personal days and even a moving day Virtual events to connect with your fellow colleagues Annual professional development allowance and a comprehensive Career Development program A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experienceThe incumbent will be working hybrid and in office time will be spent working from Equitable Bank's additional office space located at 351 King Street East, Toronto, ON.
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