Circulation Assistant - Vancouver, Canada - University of British Columbia

University of British Columbia

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Salaried - Pub Svc Library Asst 2 (Gr4)

Job Title

Circulation Assistant (Sessional)

Department

Music, Art and Architecture | Circulation | UBC Library

Compensation Range

$4, $4,258.00 CAD Monthly

Posting End Date

July 26, 2023

Note:
Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Apr 30, 2024

POSITION FUNCTION:

Works at the Circulation Desk of the Music, Art & Architecture (MAA) Library providing basic to moderately complex circulation, information and reference services.

Participates in collections maintenance, equipment maintenance, and office administration. Oversees the work of student assistants as it relates to stack maintenance on evenings and weekends. Works the closing and weekend shifts on a Sunday to Thursday rotation.

WORKING RELATIONSHIPS:
Works under the direction of the MAA Library Manager.

Maintains close working relationships with staff and librarians in the MAA Library, the Chapman Learning Commons (CLC), ASRS/PARC, other UBC Library branches/units, and the public.

Assists in training and overseeing student assistants on evenings and weekends.

DUTIES:

Acts as an initial resource person by performing duties such as providing information to patrons, responding to inquiries and complaints, and resolving disputes.
Assists in the resolution of moderately complex problems in the areas of circulation, reserves, stack maintenance, and reference.
Works at the Circulation Desk providing services including charging, discharging and renewals. Places holds, traces, recalls, and rush cataloguing requests. Accepts and processes cash and debit/credit payments for library products and fines. Verifies floats and operates the cash register and debit machine. Processes refunds. Clears hold shelf of expired requests.
Provides basic to moderately complex reference assistance to patrons at the Circulation Desk when the Reference Desk is closed

This includes:

asking questions to assist in assessing user needs, directing patrons to necessary resources, demonstrating how to navigate and use the UBC Library website, and demonstrating how to search for needed information in a range of formats.

Refers complex questions to appropriate librarian.

Monitors security gates and building alarms. Provides assistance or access to disabled users, couriers, building operations and campus security. Opens and closes the library. Jointly responsible for safety and security of library occupants and facilities on evenings and weekends. Receives reports of thefts and incidents in the Library. Contacts Plant Operations to deal with Trouble Calls. Contacts Patrol and RCMP when dealing with serious patron or building security problems.
Responsible for ensuring timely and accurate services by retrieving and storing items in the ASRS, evenings, weekends and during exceptional circumstances.
Collects, sorts, shelves, shelf reads, arranges, moves and straightens stack materials. Processes traces and searches prepared lists of materials.
Oversees the work of student assistants as it relates to stack maintenance on evenings and weekends.
Checks regularly to ensure photocopiers, public printers, and scanners in the division are in good working order. Provides assistance with printing, copying and scanning-including, assisting patrons with Pay for Print issues, problem cards, refund situations, and any questions pertaining to print, copy and scanning functions. Performs basic maintenance and troubleshooting of photocopiers and printers. Reports maintenance issues to service technicians or appropriate library staff.
Accesses online bibliographic records and using the appropriate program generates spine labels for catalogued, and, as required, uncatalogued materials. Using techniques approved by the Preservation Office, removes old spine labels and applies new labels to materials as required.
Provides back up for mail room delivery as needed.
Performs other duties related to the qualifications and requirements of the job.

EXERCISING JUDGEMENT/IMPACT OF DECISIONS:
Work is monitored to ensure adherence to established work policies. Tasks are clearly defined and unusual problems are referred to the MAA Manager. Organization and prioritization of work to accomplish goals is expected.

Independent action is sometimes required during evening and weekend shifts, but work is usually performed according to established policies and procedures.

Consequences of inappropriate judgement are adverse patron relations requiring the intervention by the Manager to deal with repercussions. Error of judgment in emergencies could result in delays or an escalation of the situation. Failure to secure the library could leave the building, the collection and its users vulnerable.

SUPERVISION RECEIVED:
Position is accountable to the Manager of the Music, Art and Architecture Librar