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    Bilingual Customer Service Agent for a Bank - Montréal, QC, Canada - Canadian Imperial Bank of Commerce

    Canadian Imperial Bank of Commerce
    Canadian Imperial Bank of Commerce Montréal, QC, Canada

    1 week ago

    Default job background
    Full time
    Description
    CIBC - Client Service Representative, Private Banking - Montreal – Bilingual page is loaded CIBC - Client Service Representative, Private Banking - Montreal – Bilingual

    Apply locations Montréal, QC time type Full time posted on Posted Yesterday job requisition id We're building a relationship-oriented bank for the modern world.

    As the Client Service Representative, you are accountable for effectively managing all administrative aspects of CIBC Private Wealth operations.

    You will provide exceptional service to Private Banking clients by assisting them with their transactional banking needs and responding to their queries.

    Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

    Client Service – Greet customers arriving for meetings and arrange contact with appropriate Private Banking Centre staff. Handle walk-in high value customer's basic transactional banking needs and requests (e.g., Demonstrate the functionality of self-serve banking equipment to customers as requested; assist customers with selection of secret codes, replacing damaged convenience cards increasing limits, adding new accounts, and updating customer information.
    Administrative Support – Balance cash holdings, branch clearings, debits and credits from customer transactions. Complete all remaining administrative duties including maintaining, balancing, verifying and checking (e.g., balance suspense accounts, payroll preparation).

    Oversee and manage administration including maintenance of office equipment and supplies, and coordination of office functions and events, respond to incoming telephone calls and distribute incoming mail, faxes, etc.

    Client Commitment- Provide exceptional quality service. Respond and serve clients by finding mutually satisfactory solutions while ensuring compliance with CIBC policies and procedures.
    Your critical thinking skills help to inform your decision making.

    Knowledge of convenience and high value products and services sufficient to complete customers transactional private banking needs and respond to general questions regarding the high value offer.

    You're fluent in French and English to serve our clients in the community.

    We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

    You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
    Client Issue Resolution, Client Relationship Management, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services Similar Jobs (5)
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    locations Montréal, QC time type Full time posted on Posted 6 Days Ago CIBC - Commercial Cash Management Manager - Commercial Banking - Montreal - Bilingual

    locations Montréal, QC time type Full time posted on Posted 24 Days Ago At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them.

    Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

    Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

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