Part Time Client Assistant - Swift Current, SK, Canada - Sasktel

Sasktel Swift Current, SK, Canada

2 weeks ago

Part time

Description

Service Representative (SaskTel Stores- Incented Sales Rep)

Temporary Part Time (anticipated end date of August 9, 2025)

Closing Date: 05/01/2024 Position Overview Represents the Corporation in sales incented face-to-face residential and business customer contacts. Provides an exceptional customer experience, representing customers' best interests. Determines customers' needs and requirements, recommends solutions, and finalizes the sale of products and/or services. Completes internal work and procedures to ensure the customer's experience is positive.

Persuasively promotes the sale of products and/or services on an initiated and/or demand basis in a competitive environment in order to meet sales targets.

Determines customer needs and recommends solutions to the customer, utilizing support personnel as required.
Handles device hardware and accessory setup, reviews customer contracts, and educates/informs customers about their services.
Develops and maintains a working knowledge of SaskTel's products, services, systems, and pricing options.

Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results.

Captures customer requirements, reviews customer request work orders for accuracy, and adjusts/corrects errors and/or omissions on customer accounts.
Monitors/administers stock inventory for products available through the retail outlet.

Working knowledge of techniques needed to persuasively promote the sale of products and/or services, typically gained through 2 years experience in a sales role.

Working knowledge of SaskTel's products and services.
Working knowledge of personal computers and various software applications.
Successful completion of prescribed training courses.

If you are shortlisted for this position, you will be emailed an online assessment to the email address you provide in your application.

Our online test is administered through our testing company called ESkills. This is a multiple choice test that is used to measure your sales ability and customer service skills. You will be contacted via email or phone to discuss the result of your testing.

If you pass the online test, you may be invited in for an interview depending on how many candidates pass the initial testing.

4 million customer connections including more than 654,000 wireless accesses, 257,000 wireline network accesses, 295,000 internet and data accesses, 111,000 maxTV service subscribers, and 77,000 security monitoring customers.

SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services.

SaskTel and its wholly-owned subsidiaries have a workforce of approximately 3,300 full-time equivalent employees (FTEs). Visit SaskTel at Original job Service Representative posted on GrabJobs .

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