Spa Supervisor - Toronto, Canada - Elmwood Spa

Elmwood Spa

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

For over 40 years, Elmwood Spa and Elmspa have been the leading destination for a relaxing and pampering experience. We have evolved throughout the years while keeping our historic façade that many know and love. We are a destination for celebration, relaxation, and an urban escape for all. We are proud of our rich heritage as Toronto's Leading Day Spa.

JOIN OUR DYNAMIC TEAM

With a rich legacy spanning 40 years, Elmwood Spa has been a pioneer in delivering spa and wellness treatments to both residents and visitors of our vibrant city.

At Elmwood Spa, you'll have the opportunity to learn in an exciting and inclusive work environment, with the flexibility of choosing your schedule to accommodate your lifestyle.

5 reasons to work at the Elmwood Spa

Competitive Compensation
Health benefits (medical, dental & vision) (Full-Time Employees)
Generous discounts for spa services, retail products, and restaurant meals
Opportunity to join a respectful, fun, diverse and collaborative team.
A rewarding environment that celebrates your achievements.

Position Summary:

Responsible for providing day to day support for both Spa Care Experts (Aestheticians and Registered Massage Therapists) and handling guests issues.
Check appointments daily, weekly to meet business demands

- maximizing schedule.

Trouble shoot and resolve issues related to spa services.
May assume some tasks such as generating reports, payroll, etc.
Ensures that spa services are performed to protocol, and on time as allocated on the guest's itineraries.
Address departmental staff concerns and issues, recommending problem solutions.
Coaches to ensure that training is upheld and respected.
Understands and promotes the Company's Mission, Vision and Values and provides direction to staff accordance to our company policies and procedures.
Ensures that our valuable guests are treated and regarded as our first priority at all times.
Monitor treatment rooms and service areas daily to ensure they are kept neat, clean and in compliance with spa standards and health and safety regulations.

Skills/Qualifications/Education:

Must have minimum 1 years' experience preferably in a Spa environment.
Preference to certified Aesthetician by trade, through a reputable aesthetics institute or a Registered Massage Therapist or combined relevant work and educational experience no less than 1 year which may include product, skin type education and performing body treatments. Where there is no product training there is an expectation that training will be undertaken within the first 6 months in the role.

Physical Requirements:

Primarily involves walking combined with different and varying degrees of sitting and standing.
Must have the ability to climb short flights of stairs.
Must have upper limb coordination keyboarding, instructing staff of protocols.
Continuous lack of privacy and frequent interruptions with verbal interaction
Frequent reading of fine print
Regulated indoor climate.
Works within a building where oils are infused into the air (to stimulate senses pertaining to a delightful spa experience)
Frequently 4069% of time lifts/reaches up to 10 kg from waist to shoulder or from floor to shoulder.
Frequently pulls or pushes trolley loaded with product baskets weighing up to 20 kg.
Continuously uses hands to grip product/pens.
Requires manual dexterity to input inventory into computer.

Key Attributes

Service Excellence
Corrects problems promptlyby balancing interests of a variety of guests, clients, both internal and external. Actively seeks out information in order to anticipate guest's coworkers needs in advance of being asked. Asks questions, assesses, and responds effectively to their needs, making excellent service the first priority.
Communication
Proficiency in the English language with excellent communicating, listening, and writing skills.
Initiative
Selfmotivated and shows initiative.
Teamwork
Expresses confidence in others' ability to be successful. Participates in opportunities to enhance knowledge and skills in others. Helps others learn new systems, processes, or programs.
Professionalism
Demonstrates openness and readily accepts change to work processes, systems, or products.