Front Desk Agent - Squamish, Canada - Viaggio Hospitality Group

Viaggio Hospitality Group

Verified Company

Squamish, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Howe Sound Inn is a cozy twenty-room hotel located in downtown Squamish, BC, surrounded by the incredible views of The Chief, Mamquam Mountain & the Tantalus Mountain Range.

Howe Sound Inn is looking for dynamic individuals to join our guest services team.

Job description

Welcome guests on arrival in the lobby in a warm, friendly and professional manner
Ensure reservations/inquiries are handled correctly and accurately
Be knowledgeable about different room types, current rates, amenities, services and all hotel procedures and promotions
Check and ensure the accuracy of the reception float
Ensure to maintain proper confidentiality of hotel and guest information
Ensuring exact compliance with registration and departure procedures and completion of all documentation necessary
Ability to listen and respond in a calm, diplomatic manner to any guest issues
Excellent personal and presentation and communication skills
Book reservations by phone and process reservation with a high degree of accuracy
A passion for delivering exceptional levels of guest service
Expected to work shift work, including early mornings, evenings, weekends and holidays
Process online orders and take out food orders
Ability to establish priorities, work independently, and proceed with objectives without supervision.
Ability to provide anticipatory service, seeking to exceed the expectations of each guest through personalized service, and strong teamwork and execution.
MUST be a team player and able to work with every department in the hotel to achieve exceptional service.