Careers Near Me - Sarnia, ON, Canada - TD Bank

Description

Job Description:

Do you have a natural ability for people management and a passion for providing an extraordinary customer experience? Can you mentor a team to champion a relationship of trust and confidence with customers and amongst each other? Then we have an excellent opportunity for you. We are currently hiring for the position of Manager, Customer Experience I where you will build, guide and inspire a team to accomplish personal development objectives.

Job Responsibilities:

• Maintain optimal employee scheduling to meet customer demands and compliance requirements; resolve and recommend improvements in daily operations to achieve operational excellence
• Handle daily branch administrative duties and support frontline staff to maintain professional space and environment in the branch in common areas in line with marketing and regulatory guidelines
• Mentor the team on resolving customer complaints and offering personalized advice while enabling the senior service team to act as a point of escalation in ensuring every interaction is legendary
• Coach the team to ensure customer issues are handled in a timely way, appropriately and consistent with customer problem resolution guidelines
• Liaise with partners to provide customers with the best banking solutions to their financial needs
• Keep the team updated about end-to-end processes, policies, procedures, TD's Code of Conduct and Ethics, emerging issues, trends, and industry regulations to offer the best customer experience
• Build and lead a diverse team by using employee talent optimally and ensuring their performance management activities are undertaken and completed
• Help build an informative and fair work environment by sharing skills and knowledge, promoting open dialogue and motivating team

Job Requirements:

• A dedicated people manager who can coach and handle a team for effective customer experience
• A self-initiator with strong organizational, planning and time management skills
• Sound knowledge of processes management, business and operational functions including banking solutions and concepts
• Undergraduate degree with over 2 years of relevant work experience
• A dynamic leader with strong influential skills to delegate duties and work expertly with customers and employees in a fast-paced work environment
• Tactful communicator who can exchange ideas and customer information in a concise and logical way
• Proficiency in software tools including MS Office, and internet applications

Job Details:

Company: TD Bank

Vacancy Type: Full Time

Job Location: Sarnia, ON, CA

Application Deadline: N/A