Clinical Business Analyst - Markham, Canada - SE Health

SE Health

Verified Company

Markham, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary

The Clinical Business Analyst will work collaborative to (1) design services that create better experiences for our employees, clients, and their families', (2) develop and/or curate the digital tools (e.g., EHR/CRM), processes, and roles/responsibilities to enable these services, and (3) drive the adoption of these operationally.

To this end, you will be part of a large scale, multi-year program to redesign SE Health's homecare service.

This end-to-end service redesign will be guided by new and emerging models of care that are client-centric and enabled by digital, and will be co-designed with our employees, clients, and their families.

This transformation returns the focus of homecare to client experience and health outcomes, by designing an inherently digital service that allow our 6000+ care providers to deliver holistic and integrated care more easily to our more than 1.2 million clients annually.

You will support activities within the Care Provider Experience workstream of the service redesign program to further the priorities of the Clinical Practice portfolio.

These priorities include designing clinical workflows that leverage EHR functionality, forms and data, and enable interprofessional and patient centric models of care to optimize clinical outcomes, quality, risk, and compliance.

Responsibilities

Activity A:
Analyze and Design New Services

Work collaboratively with different functional areas and/or interprofessional staff throughout the current state analysis and design stage
Analyze and evaluate processes, people, and tools to understand current service problems, opportunities, and context
Elicit and articulate from a wide range of stakeholders (including clinical, operational, and technical) the intended outcomes of the service
Use peoplecentered and service design practices to assist facilitation of workshops with multidisciplinary groups to identify how best to organize people, process and digital tools to directly improve the employee's experience, and indirectly, our client's experience
Map detailed processes to help stakeholder define digital tool capabilities, clinical requirements, data requirements and flow, and new roles and responsibilities

Activity B:
Develop Service Components

Create, and elicit input on standard artifacts to capture requirements for digital tools including, mockups flow charts, functional diagrams and descriptions, user stories, capability maps, and data flows
Prepare artifacts on workflows, process maps, policy and procedures, and standard operative procedures to codify future processes and roles and responsibilities
Develop, and elicit inputs on clinical forms and assessments
Perform quality assurance on newly created digital tools, including test cases, acceptance criteria and scenarios required to validate requirements

Activity C:
Drive Adoption of New Service

Work collaboratively with different functional areas and/or interprofessional to prepare, equip and support employees to thrive through changes
Develop an indepth knowledge of the specific workstream, related system's functionality and configuration to aid in current state analysis and subsequent design/development of service components

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Requirements/Qualifications**:

Degree in Business / Clinical Informatics / Health Sciences with supplemental business education is preferred (equivalent experience will be considered)
Minimum 3 years' of Business Analysis experience
Homecare agency relevant experience / clinical information system with documentation / experience with careprovider in homecare setting preferred
Strong facilitation skills to elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, task, and workflow analysis
Experience in information systems and technology solution training and implementation with clinical and business users
Excellent communication, business analysis, problem solving, interpersonal and organizational skills
Strong communication, facilitation, and conflict management skills are required
Demonstrated ability to develop and implement continuous improvements in business processes is required
A strong teamwork orientation and the ability to work with cross functional teams and all management levels is required
Travel Requirements: Ability to travel between local sites per project golive and some domestic locations, if necessary.

About Us:

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada.

We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing.

We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wel