Technology Hub IT Support - Saskatoon, Canada - Compest Solutions Inc

Compest Solutions Inc
Compest Solutions Inc
Verified Company
Saskatoon, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Job title:
Technology Hub IT Support


Location:
Saskatoon
(Onsite)

Duration: 3 Months Initial, Immediate: Feb
10+ Years of Experience

Requirement
for 1 x Support Analyst to provide Technology Hub services for Potash at BHP Saskatoon.

The Technology Hub provides Level 1 / 2 Desktop Support both in-person and remote to users from a central location in the Client Offices.


Scope:

  • Logging and creating Interactions, Incidents and Service Requests
  • Tracking progress of Incidents and Service Requests through to closure with Global Service Desk and other Resolver Teams
  • Managing Interactions, Incidents and Service Requests through to closure
-
Managing escalations related to Incidents and Service Requests:

  • Installing, configuring and supporting end-user equipment and devices
    (Laptop, Desktop, Printer and Unified Communications):
-
Management of hardware failures (Laptop, Desktop, Printer and Unified Communications) - co-ordinate with Hardware Service Provider for replacement parts and warranty repairs

  • Hands and Feet Support for Remote Resolver Teams
  • Small Project / Minor Demand Support (Floor Moves, Relocations and Reshuffles)
-
Event and Townhall Unified Communications Support (Webex, Microsoft Stream)

Regards,

Compest Solutions Inc

D:


Job Type:
Fixed term contract

Contract length: 3 months


Salary:
$55.00-$60.00 per hour

Expected hours: 8 per week


Schedule:

  • 8 hour shift

Experience:


  • IT support: 10 years (preferred)
  • Unified Communications Support (Webex, Microsoft Stream): 10 years (preferred)
  • Event and Townhall audio video support: 10 years (preferred)
  • Laptop, Desktop, Printer and
Unified Communications: 10 years (preferred)

  • Managing Interactions, Incidents and
Service Requests: 10 years (preferred)

  • ServiceNow tickets: 10 years (preferred)

Licence/Certification:

  • CompTIA A+ (preferred)

Ability to Commute:

  • Saskatoon, SK (required)

Ability to Relocate:

  • Saskatoon, SK: Relocate before starting work (required)
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