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Customer Service Representative

    Customer Service Representative - Fort McMurray, Canada - Enterprise Holdings

    Enterprise Holdings
    Enterprise Holdings Fort McMurray, Canada

    2 weeks ago

    Default job background
    Regular Full time
    Description

    Overview

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as full time.

    Opening available at the following branch location:

  • 100 SNOWBIRD WAY FORT MCMURRAY, AB T9H 0G3

    • This is a full time position that pays $18.75 / hour

    We offer:

  • Paid time off
  • Employee discount
  • Retirement savings plan
  • Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
  • Life Insurance
  • Training and development

    • Schedule A:

  • Monday-Friday: 8:00am-5:00pm
  • Saturday-Sunday: 9:30am-5:30pm

    • Schedule B:

  • Monday-Friday: 1:00pm-10:00pm
  • Saturday-Sunday: 1:00pm-10:00pm

    • Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

    • Equal Opportunity Employer/Disability/Veterans

    Qualifications

  • Must be at least 18 years of age.
  • High school diploma or above required; some college preferred
  • Must have at least 1 year prior customer service, retail, or administrative support experience
  • Must have a valid Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work the following schedule(s): Schedule A: Monday-Friday: 8:00am-5:00pmSaturday-Sunday: 9:30am-5:30pm Schedule B: Monday-Friday: 1:00pm-10:00pm Saturday-Sunday: 1:00pm-10:00pm

    • Posted Salary Range

    CAD $18.75 / Hour
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