Service Technician - Ottawa, Canada - Paladin Technologies

Paladin Technologies

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We have a best-in-class delivery team supporting a diverse range of clients with various systems across most verticals.

The Service Technician will be responsible for servicing electronic security systems from leading manufacturers such as Lenel, Genetec, Axis, Milestone and Avigilon.

RESPONSIBILITIES:

Service and maintenance of integrated security systems including access control, CCTV and alarms
Troubleshooting and repair of hardware and software of our integrated systems
Work with manufacturers' technical support teams to resolve system issues
Consistently provide high levels of customer service
Provide customer with training for proper system usage, and respond to technical inquiries
Complete detailed and accurate paperwork, and assist with asbuilt documentation
Adhere to Paladin's Quality and Safety program
Be prompt, enthusiastic and take direction from the service team, and operations
Be available and willing to participate in a after hours On-Call rotation
Build confidence with clients and stakeholders and enhance the organizations reputation throughout the industry
Perform other tasks as required
You may be required to work "night shifts" when needed based on project/service requirements

QUALIFICATIONS:

Experience as a Service Technician in the security, electronics, telecommunication, or IT industry
Proven service experience of complex physical security systems such as Lenel, Genetec, AMAG, Milestone, etc.
Postsecondary training in electronics or equivalent
Valid Driver's License with clean abstract
Able to work independently
Strong command of the English language along with good written and verbal communication skills.
Awareness of productivity and profitability of the work carried out
Willingness and capability to learn and develop
Able to pass varying levels of security clearance
Available to complete outoftown work on an ad hoc basis
Personal hand tools required

Company Info:

Paladin Technologies has emerged as the largest complex systems integrator in Canada.

As a leader in the design, deployment, optimization, management, and maintenance of IP-based Integrated Security, Audio-Visual and Data Networking systems, Paladin can meet the needs of clients on a national scale, while providing local support.

We are a multi-national company with a local feel that operates across Canada, the western US, and Texas.

The experts that makeup Paladin's teams stay at the forefront of the changing technology landscape through continued training, complex client projects, and company support.

As Paladin continues to grow, we continue to provide our employees with exciting challenges and a rewarding career.

Paladin Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

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