Field Service Technician - Edmonton, Canada - Securitas Electronic Canada Inc

Securitas Electronic Canada Inc

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Securitas Electronic Security, Inc.

(SES) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.

SES offers a full portfolio of video, access, intrusion, fire and integrated systems and services.

As a leading systems integrator and alarm monitoring company, we deliver the SES Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

SUMMARY:

KEY RESPONSIBILITIES:

Attending to all service calls received from customers via the company dispatcher or directly. Contacting customers following the notification of each service call as per procedures. Repairing, using various tools and measuring meters, defective equipment in order to restore it to proper working condition
Assuring quality control through the completion of all scheduled preventive maintenance calls for assigned customer's equipment in accordance with the terms of service agreements
Providing technical and user support by directing and assisting clients in the operation of the products thereby assuring their most efficient use
Managing service call routing in order to maximize time utilization
Diligently completing and submitting work orders as per set procedures. All work orders completed at the client's site must contain serial numbers of equipment and must be signed by the client's designated authority
Participating in training sessions as required by the company in order to maintain adequate levels of skills and knowledge
Updating the dispatcher on the status of all calls, completed or workinprogress, on a per call basis
Maintaining service vehicle stock of all parts, supplies and equipment. Ensuring that all used stock is diligently recorded on work orders
Performing product installations, reconfigurations, removals or relocations as required from time to time as well as site surveys as required
Participating in the quarterly inventory counts of vehicles or warehouses as required

REQUIREMENTS:

College diploma in computer science, electronics, or telecommunications an asset
23 years' experience installing access control systems and/or CCTV equipment, and/or fire alarms systems
Valid Class M Limited Specialized Trade Electrician's license
Excellent communication and customer service skills
Valid driver's license and clean drivers abstract
Skills in computer networking LAN/WAN
Prior training in WSIB, WHIMS and other safety programs would be an asset
Ability to lift up to 50 lbs.
Ability to climb ladders
Ability to work on call and out of town when necessary
Excellent verbal communication and interpersonal skills