Client Services Student - Toronto, ON MP A

Job Description · Our Summer Student program runs each year from May to August, offering summer employment to students currently enrolled or recently graduated from applicable post-secondary studies. This program is funded by the federal government run Canada Summer Jobs Grant wh ...

Job description

Job Description

Our Summer Student program runs each year from May to August, offering summer employment to students currently enrolled or recently graduated from applicable post-secondary studies. This program is funded by the federal government run Canada Summer Jobs Grant which requires successful candidates be 30 years of age or younger and a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.

We are looking for: A full-time contract Client Services Student

Hours of Work: 34 hours/week. Monday-Thursday: 8:30 am-4:30 pm, Friday: 8:30 am-3:30 pm. This is a hybrid work from home role.

Reports to: Manager, Hospital to Home and Clinical Programs

Responsibilities

• Assist with collecting, reviewing, and organizing referral information for patients transitioning from hospital to home.
• Maintain accurate and up-to-date patient records in electronic databases and spreadsheets, ensuring confidentiality and compliance with privacy guidelines.
• Support interdisciplinary team members by preparing documentation, forms, and reports.
• Prepare program materials, information packages, and discharge planning resources for staff.
• Track program metrics to support quality improvement initiatives.
• Assist with organizing team meetings, taking minutes, and distributing summaries and action items.
• Support the planning and coordination of outreach or education activities related to the Hospital to Home program.
• Perform general administrative tasks such as data entry, scanning, filing, and maintaining supplies.

Risk, Health and Safety Management

• Participating in health and safety processes and procedures.
• Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being.
• Participating in all health and safety training initiatives on a regular basis.
• Taking proactive action against client incidents within your scope of practice.
• Protecting the wellbeing of staff by providing a safe and healthy working environment.
• Promoting a culture of safety by being responsible for encouraging blame-free reporting.
• Investigating adverse events by performing a root cause analysis and gathering all relevant information as it pertains to the event.

Qualifications

• Currently enrolled in year two post-secondary program, preferably in Nursing.
• Strong organizational and administrative skills, including the ability to manage multiple tasks, prioritize, and maintain accuracy.
• Excellent communication skills (verbal and written), with a professional and empathetic approach when interacting with patients, families, and staff.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook); experience with electronic medical records or data-entry systems is an asset.
• Ability to work collaboratively in a multidisciplinary team environment, with strong interpersonal skills and a willingness to learn.
• Experience in a healthcare, community services, or customer service setting preferred.
• Knowledge of patient privacy regulations and confidentiality practices preferred.
• Familiarity with discharge planning or transition-of-care processes preferred.

Benefits of our Student Program

• Take part in unique learning opportunities including cross-disciplinary guest speakers.
• Develop the knowledge and on the job experience required for a professional practice.
• Participate in student-specific events.
• Gain visibility into a rapidly growing sector of the healthcare industry.
• Contribute to the meaningful purpose of supporting seniors to age independently in their homes.
• Develop a network of industry mentors, colleagues and connections.
• Open up potential future career opportunities.

Additional information

Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential. Circle of Care seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance.

We thank you for your interest in Circle of Care. We welcome you to apply for this role, even if you do not meet every requirement listed. Only applicants who are selected for an interview will be contacted.

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