Conversation Designer - Toronto, Ontario

Only for registered members Toronto, Ontario, Canada

1 month ago

Default job background

Job summary

We are looking for a Conversation Designer to join our team. The successful candidate will work on a multi-year initiative to refresh and modernize the client's IVR strategy and capabilities.

Responsibilities

  • Define and document relevant client journeys
  • Create and implement structured conversation framework for mapping, specifying and documenting prompts and complex call flows
  • Work with Advice Centre Platforms colleagues to ensure that conversation framework accommodates all relevant business and technical requirements
  • Create call flow scripts that enable and support the successful completion of identified, validated client journeys

Lorem ipsum dolor sit amet
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.

Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.

Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Get full access

Access all high-level positions and get the job of your dreams.



Similar jobs

  • Only for registered members Toronto, Ontario

    We're looking for a Conversational UX and Content Designer to help shape the behavior and quality of Agoda's AI Assistants. This role owns how the assistants behave in conversation, including how they gather context, structure dialogue, manage pacing and depth, and maintain a con ...

  • Only for registered members Toronto, Ontario

    This role involves creating content for automated customer service voice systems. · Fully bilingual (English/French) with strong conversational and colloquial fluency. · Expertise in writing for voice platforms · ...

  • Only for registered members Toronto

    We are looking for a Conversation Designer to join our team. · The Conversation Designer will work on refreshing and modernizing our IVR strategy and capabilities, · define client journeys, refresh conversation design standards, · create structured conversation framework, · and i ...

  • Only for registered members Toronto

    ++This role involves creating content for automated customer service voice systems. · We are looking for a skilled conversation designer who can craft engaging conversations that meet our customers' needs. · ...

  • Only for registered members Greater Toronto Area

    A leading Canadian financial institution seeks an experienced Conversation Designer to help redefine its Interactive Voice Response (IVR) experience. · ...

  • Only for registered members Toronto Internship $30 - $50 (USD)

    Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practi ...

  • Only for registered members Toronto, ON

    Lead the design and optimization of AI driven conversational experiences across voice and chat channels Analyze customer interaction patterns craft intuitive dialog flows and ensure that conversational journeys reflect thoughtful UX strong linguistic design and a customer centric ...

  • Only for registered members Mississauga

    This is an exciting opportunity to join a leading organization that is redefining digital experiences for millions of people. As a key contributor, you will shape the future of customer interactions, leveraging cutting-edge technology and innovative design to deliver seamless, in ...

  • Only for registered members Mississauga, Ontario

    This is an exciting opportunity to join a leading organization that is redefining digital experiences for millions of people. · Co-leading the creation maintenance and socialization of the voice interaction strategy and future-state vision positioning it as best-in-class. · Devel ...

  • Only for registered members Mississauga, Ontario

    This is an exciting opportunity to join a leading organization that is redefining digital experiences for millions of people. Join a global digital leader in the financial services industry, committed to setting new standards for exceptional customer experiences. ...

  • Only for registered members Mississauga

    This is an exciting opportunity to join a leading organization that is redefining digital experiences for millions of people. · We are seeking a visionary professional to drive the strategy & execution of voice-based customer interactions. · Create natural efficient & delightful ...

  • Only for registered members Greater Toronto Area, ON Remote job

    We're seeking a Google Ads and Landing Page Specialist to help us generate qualified inquiries for therapy services and group programs. · This role is ideal for someone experienced in healthcare, mental health, or professional services marketing.Set up and manage Google Ads campa ...

  • Only for registered members Toronto, ON

    As a Membership Advisor, you're often the first real conversation a prospective member has with Stem Health. · ...

  • Only for registered members Toronto, ON

    We're looking for a Technical Conversion Manager to join our team. As a Technical Conversion Manager at Fidelity Canada, you will play a key role in implementing new clients to our systems. You will develop conversion utilities for bulk data conversion and maintain accurate data ...

  • Only for registered members Toronto, ON

    Shamaim Building Group is seeking a Business Development & Sales Associate to support the growth of their commercial pipeline through proactive market engagement, relationship-building, and early-stage opportunity development. · ...

  • Only for registered members Toronto, ON

    Create clear and user-focused content for complex digital products. · ...

  • GTM Strategy

    3 weeks ago

    Only for registered members Toronto, ON

    +Job summary · Venn is streamlining Canadian business banking. Built by Canadians for Canadians, Venn offers a full-service banking platform designed to empower businesses with fast, easy, and affordable solutions. · +2+ years of work experience in a fast-paced environment in any ...

  • Only for registered members Toronto, ON Remote job

    Zensurance is redefining commercial insurance for Canadian businesses. · We're looking for a hands-on website leader to fully own the development, performance and optimization of our marketing site · This role is a unique hybrid of front-end WordPress development conversion rate ...

  • Only for registered members Toronto, ON

    +We are looking for a talented Machine Learning Engineer to join our team and deliver machine learning-driven products. · +Graduate degree in Computer Science with a strong background in machine learning required. · Strong problem-solving abilities, solid background in algorithms ...

  • Data Engineer

    1 month ago

    Only for registered members Toronto, ON Remote job

    We are looking for a Data Engineer experienced with the modern data stack to design and scale our data architecture. · ...