Conversation Designer - Toronto, Ontario
1 month ago

Job summary
We are looking for a Conversation Designer to join our team. The successful candidate will work on a multi-year initiative to refresh and modernize the client's IVR strategy and capabilities.Responsibilities
- Define and document relevant client journeys
- Create and implement structured conversation framework for mapping, specifying and documenting prompts and complex call flows
- Work with Advice Centre Platforms colleagues to ensure that conversation framework accommodates all relevant business and technical requirements
- Create call flow scripts that enable and support the successful completion of identified, validated client journeys
Job description
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