Conversation Designer - Mississauga, Ontario
1 month ago
Job summary
This is an exciting opportunity to join a leading organization that is redefining digital experiences for millions of people.Responsibilities
- Co-leading the creation maintenance and socialization of the voice interaction strategy and future-state vision positioning it as best-in-class.
- Developing and maintaining a structured conversation framework for defining client journeys mapping specifying documenting complex call flows including error handling clarifications routing transfers ensuring the framework accommodates business technical requirements leveraging advanced technological capabilities such as natural language understanding generative AI.
Job description
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