IT Analyst - Edmonton, Canada - Go Auto

Go Auto

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Job Description:

IT Network Administrator

Reports to:
Director of IT
***
General Summary

In the role of IT Network Administrator, you will be responsible for managing and maintain the systems and network operations within the Go Auto IT infrastructure framework.

Primary Responsibilities

Adhere to the core values of being: TRUSTWORTHY, TEAM PLAYER and HAPPY TO HELP
Support the efforts of all coworkers toward meeting our core values
Look for opportunities to provide exceptional and meaningful experiences with customers and coworkers
Comply with Go Auto's policies and Employee Code of Conduct
Report to management any situation or condition that jeopardizes the safety, welfare, liability or integrity of any dealership staff, guests, the dealership itself or the company
Be a leader in your role and assist others in their growth, development and sense of community with the team
Protect the legal and financial welfare of the dealership
Maintain the utmost legal, moral and ethical standards with all customers and coworkers
Attendance at Go University and/or OEM training as requested by management

Primary Duties

Install, manage, and maintain routers, switches, firewalls, and telecommunications equipment, providing stable operation of the IT computer network
Implement and maintain enterprise security solutions, including firewall, endpoint protection, VPN, SIEM, Email Filters
Create and maintain thorough documentation, including technical procedures, and network diagrams
The ability to handle challenging support situations with a calm and methodical approach
Learn and implement new technologies in a rapid environment
Experience working with cloud and virtualized environments
Build strong relationships within Go Auto by working across organizational boundaries to resolve customer incidents and requests
Contributes to selfhelp knowledge bases and documents typical requests and incidents, resolutions and workaround procedures
Identifies, evaluates, promotes and implements network and security best practices
Mentor, support and crosstrains service desk and other team members as required
Uses creativity and innovation to automate and streamline processes and procedures
Ensures inventory of equipment that is being deployed or recovered is communicated to the Inventory Coordinator
Uphold any confidential information that you may be privy to as it relates to your role
Maintain a valid Class 5 Driver's License
Perform other duties as assigned by management

Requirements:

Experience managing Palo Alto Firewalls (PCSNE certification is desirable)
Experience with Cisco Network equipment (CCNA certification is desirable)
Experience configuring and managing Cisco Meraki Switching and Wireless
Experience managing and maintaining VOIP Systems

This is intended to be a mínimal description of what is expected from an IT Network Administrator with Go Auto.

It is not designed to be a complete list of all job duties. It may need to be modified from time to time to meet the changing environment of our industry.