Guest Services Manager - Whistler, Canada - Ziptrek

Ziptrek

Verified Company

Whistler, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Role Summary

What we're looking for:

2 + years of management experience in Guest Services, Reservations, or similar role
Software proficiency: reservations systems, Google Workplace, project management tools, etc.
Leadership skills along with the ability to motivate a team into high performance.
Guest experience & sales mindset.
Aptitude for decisionmaking and problemsolving in a highstress environment.
Strong sense of responsibility and a professional presentation.
Resultsfocused, with a high degree of accuracy and time management.
Ability to work productively and effectively with other managers and outside professionals.
Previous experience in the Travel and Tourism Industry is an asset.
Available and willing to work in peak periods (weekends, holidays).

Main Duties

Participate in departmental budget, recruitment, and planning initiatives.
Oversee the scheduling of the guest services team.
Manage the growth of the guest services team.
Ensure all guests and external partners receive the highest level of service with every Ziptrek experience.
Manage daytoday tour operations including overseeing checkins and inseason logistics, assisting sales with group logistics (lead up & dayof).
Develop, implement and manage merchandise and video sales programs.
Lead weekly 1 on 1's with Guest Services Supervisors and Agents, manage mentor groups & deliver performance reviews of all direct and indirect reports.
Deliver technical and soft skills training for the GS team, ensuring the company has qualified successors for future growth.
Create/update departmental training programs.
Attend weekly Business Unit Meeting to discuss revenue forecast, results, groups, and operational requirements.
Collaborate with the Course Manager to optimize daily and weekly staff schedules.

Compensation, Perks and Benefits

Yearround, fulltime salaried position with a competitive salary
9day fortnight work schedule (3day 'weekend', every other week)
Extended health benefits
Recreation and wellness allowance
Training and development allowance
Discounts and pro deals with local restaurants, clothing, and equipment partners
Cell phone allowance
We are a guestfocused business that is seasonal in nature, so during peak times we may call on our team to get outside and do whatever it takes to deliver the experience we are renowned for._