Broker Relationship Manager - Toronto, Canada - RFA Canada

RFA Canada
RFA Canada
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

RFA's residential mortgage lending business is operated by RFA Mortgage Corporation and RFA Bank of Canada, a federally regulated Schedule I Bank.

RFA Mortgage Corporation specializes in Prime lending (Insured, Insurable, Uninsurable), while RFA Bank of Canada is a balance sheet based Alternative mortgage lender (Alt-A and B lending).

Combined, RFA offers mortgage brokers a one-stop shop with our full suite of competitive Prime and Alternative mortgages.

RFA's strategic vision is to be a long-term leader in the residential lending segment by offering a value proposition beyond just rate and compensation.

Through building a competitive broker experience and solutions-oriented product suite, RFA's goal is to be recognized and recommended by our mortgage broker partners, mortgagors, and other strategic partners, for our financing solutions and broker/client experience.


The Opportunity

Core Responsibilities
Underwriting

  • Responsible for underwriting to highest credit quality standards
  • Review of credit information
  • Review of real estate appraisals for consistency, with prevailing market conditions
  • Review, Accept & Followup on outstanding conditions/documentation
  • Preparing and issuing mortgage commitments
  • Determining and obtaining all relevant credit information such as proof of income, down payment, etc., and conducting appropriate due diligence
  • Identifying and escalating instances of suspected fraud to Senior Management and Quality Assurance
  • Ensuring that the highest levels of service are maintained in an environment of high volumes and the competing demands of customers and staff
  • Working in alignment with corporate objectives and risk tolerances

Relationship Management:

  • Maintaining an appropriate level of regular contact with the established broker portfolio to meet the needs of each specific broker office
  • Planning, scheduling and conducting sales and product and policy presentations and regular followup communications with agents to strengthen existing relationships
  • Providing support tools to assist brokers with their client relations (product information, pricing and ways to solidify deals)
  • Performing daily account management activities
  • Tracking and monitoring broker performance for improvement of efficiency (commitment to fund ratios, cancellation ratios)
Job Complexities

  • Managing high volumes to meet short timelines with a high level of quality
  • Evaluating real estate and associated risks in a volatile market
  • Handling difficult interactions and/or scenarios related to deal/account management
  • Building relationships with mortgage brokers and related business partners
  • Keeping uptodate with evolving policies and procedures

Customer/Stakeholder Interaction

  • Manage Customer Complaints according to RFA's Customer Complaint policy.

Financial Responsibilities

  • Making heightened efforts to minimize financial losses during adjudication process.

What you can bring to RFA:

  • Must have 5+ years previous residential mortgage underwriting experience.
  • Undergraduate university degree is an asset.
  • Detailed working knowledge of real estate and covenant assessments, legislation, and land title systems in all provinces
  • Detailed working knowledge of principles of credit analysis and risk management
  • Understanding of credit scoring
  • Ability to understand financial statements and assess financial viability.
  • Previous experience working with mortgage brokers or an external mortgage sale force.
  • Working knowledge of PC software in a Windows environment
  • An ability to handle pressure caused by high volumes and tight turnaround times.
  • A very strong customer focus is required with an ability to ensure the customer experience is a positive one.

Benefits of Working at RFA:


  • Health & Dental Care
  • Vision Care
  • RRSP Match
  • Vacation & Personal Days
  • Hybrid working environment
  • Health & Wellness initiative
  • Demonstrated effective leadership and team development skills.
  • Demonstrated ability to assess risk in a fluctuating real estate market.
  • Building productive relationships with mortgage brokers, internal mortgage agents and related business partners
- trong attention to detail

  • Demonstrates the ability to make decisions that consider all implications and proactive management of risk.
  • Demonstration of solid negotiation and problemsolving skills
  • Excellent interpersonal and negotiation skills
  • Ability to make quick accurate decisions.
  • Selfstarter
  • Able to work independently and/or within a team.
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