Passenger Service Agent - Richmond, Canada - China Airlines

China Airlines

Verified Company

Richmond, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Full-time position

Book air travel, answer questions and provide general information for internal and external guests and travel agents about travel with China Airlines
Provide pre and post booking support, such as changing and cancelling reservations, using the our reservation system
Using an airline computerized system for making reservations and assessing fares, ticketing and complete daily sales reports
Ensure customer satisfaction by providing timely resolutions to customer inquiries
Handle and resolve customer complaints
Coordinate with relevant departments within the company and follow direction given by company management and supervisors; assists in all areas as assigned

Qualifications and Experience:

Must be at least 18 years of age and legally able to work in Canada without sponsorship
Must have postsecondary or equivalent higher education diploma
Experience in airline industry preferred
Customer service or sales experience call centre experience an asset
Proactive communication style with ability to read and write in English and Mandarin Chinese preferred
Display proficiency with computers, learning new concepts and systems quickly

Pay:
From $3,127.00 per month

Benefits: