Passenger Service Agent - Richmond, Canada - China Airlines

China Airlines
China Airlines
Verified Company
Richmond, Canada

4 days ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter


Description
Full-time position

  • Book air travel, answer questions and provide general information for internal and external guests and travel agents about travel with China Airlines
  • Provide pre and post booking support, such as changing and cancelling reservations, using the our reservation system
  • Using an airline computerized system for making reservations and assessing fares, ticketing and complete daily sales reports
  • Ensure customer satisfaction by providing timely resolutions to customer inquiries
  • Handle and resolve customer complaints
  • Coordinate with relevant departments within the company and follow direction given by company management and supervisors; assists in all areas as assigned

Qualifications and Experience:


  • Must be at least 18 years of age and legally able to work in Canada without sponsorship
  • Must have postsecondary or equivalent higher education diploma
  • Experience in airline industry preferred
  • Customer service or sales experience call centre experience an asset
  • Proactive communication style with ability to read and write in English and Mandarin Chinese preferred
  • Display proficiency with computers, learning new concepts and systems quickly

Pay:
From $3,127.00 per month


Benefits:


  • Extended health care
  • RRSP match

Schedule:

  • Day shift

Work Location:
In person

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