IT Support Technician - Mississauga, Canada - Premier Candle Corp

Description

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Sharing our candle passion through innovation_
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Premier Candle Corp invites you to join our collaborative, dedicated team As a leading candle manufacturer, we are committed to providing innovative solutions to our clients._


ROLE PURPOSE
The IT Support Technician is responsible for installing, maintaining and repairing hardware & software components of the organization's computers. The role also supports these systems through remote access or site visits as needed by management teams.


ACCOUNTABILITIES

System Administration (20%)

• Test, maintain, and monitor computer programs and systems, as well as coordinate with external support for system issues and installation
• Troubleshoots software and system issues to restore normal operation
• Expand or alters the system to serve additional functions or improve workflow
• Consult with management to ensure that system principles are agreed upon
• Design the system's goals and create flow charts and diagrams that depict the logical operational processes of programs

Technical Support (50%)

• Develop, document and revise the system design procedures, test procedures and hardware and software inventory
• Coordinate and connect an organization's computer systems to improve compatibility and information sharing
• Examine and evaluate computer printouts and performance indicators for code faults, then rectify them by changing the codes
• Determine the computer software or hardware that will be required to set up or modify the system
• Setup and maintain all printing devices and wireless scanners in good and serviceable condition

People Development (30%)

• Train staff and users to work with computer systems and programs in the company
• Recommend new equipment or software packages to the employees as needed

QUALIFICATIONS

Education

• University Degree or College Diploma in Information Technology or a combination of schooling and work experience

Experience

• Previous experience in a desktop support or IT support role is preferred
• 1+ years in system support in similar work environment
• Excellent problemsolving skills and ability to diagnose and resolve technical issues
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to nontechnical users
• Ability to work independently as well as part of a team in a fastpaced environment
• Experience using an ERP system
• Microsoft 365 Office proficiency
• Strong knowledge of computer hardware, software, and operating systems (Window OS, Mac OS and Android OS)

Abilities

• Ability to problem solve
• Ability to work independently and in a team environment
• Ability to comprehend the ideas presented in writing
• Ability to understand and respond to the queries
• Ability to follow directions, including health and safety protocols
• Accuracy ability to perform movements and skills with precision
• Efficiency ability to multitask and work without wasting resources

Competencies

• Action Oriented
• Communication and Influence
• Data Analysis
• Computer savvy
• Problem Solving
• Time Management

WORKING CONDITIONS

This role operates in a production environment; employees are exposed to shop elements such as noise, dust, fumes, variable temperatures and fragrances.

Premier Candle Corporation is an equal opportunity employer that strives to attract, develop, and retain a workforce that is as diverse as the customers we serve.

We aim to foster an inclusive work environment and remain committed to fair attraction, development, retention, and advancement practices.


Job Types:
Full-time, Permanent


Salary:
From $45,000.00 per year


Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Onsite parking
• RRSP match
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Mississauga, ON L4W 5M7: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your salary expectation?

Experience:

• IT support: 2 years (required)

Work Location:
In person