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    Legal Office Services Associate - Toronto, ON, Canada - Resonaite

    Resonaite
    Resonaite Toronto, ON, Canada

    3 weeks ago

    Default job background
    Description
    Our client in the government sector is looking for a contract based Service Desk specialist.

    Duration: 3.5 months


    Location:
    On site - Toronto


    Responsibilities:
    Execute day to day delivery of Service Desk services:
    PC/Workstation software, hardware, handheld, Technical Troubleshooting, IT systems management, User accounts, User Access Management and Request Fulfillment
    Incident/Break Fix/ IVR Calls, ServiceNow Tickets/ Access Help/pick & ship, guest wireless, EDRM priority

    Implements processes for new and existing Service Desk initiatives, products and services change projects across the entire lifecycle (i.e. detailed release activity task planning/management, service readiness/acceptance, service transition, compliance reporting etc.) to minimize any disruptions to the business
    Supports the ITIL process development, implementation and adherence for the Service Operation Service Desk area (e.g. incident troubleshooting/ resolution/ change management, escalation), including providing related reporting to ensure traceability and transparency
    Assists in root-cause analysis, solution research and development for new and unknown Service Desk issues to resolve issues in a timely manner


    Requirements:
    ~3 years experience as a Service Desk Analyst
    ~ Experience supporting PC/Workstation Software, PC/Workstation Hardware, Handheld Hardware, Technology Incident Management, Problem Management
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