Remarketing Co-ordinator - Oakville, Canada - FCT

FCT

Verified Company

Oakville, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Summary

Come work for a company that's committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other's talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada.

With FCT, you will have the opportunity to build a meaningful career.

Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve.

If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Remarketing Co-Ordinator, you will provide world-class service to customers, clients, partners, and vendors. You will participate in the intake, management, redemption, appraisal, and disposal of repossessed assets.

You are organized, detailed, process oriented, and articulate.

HERE'S HOW YOU'LL CONTRIBUTE:

Be a highly engaged team member that provides best in class service to internal and external stakeholders. Partners include fellow employees, customers, and vendors.
Ability to appraise and determine accurate wholesale and retail values on assets in order to maximize national returns. Use and document tools like CBB, Nada, Blue books, Trader, online resources, etc.
Be well informed about Boats, RVs, Trailers, ATVs, Motorcycles, Standard road vehicles, tractors, and other financed securities.
Prepare detailed support documents.
Perform duties in relation to intake, repossession, transport, and skip processes according to company policies and legislative guidelines.
Close and invoice accounts accurately.
Provide information and guidance to customers in order to facilitate bringing accounts current
Must be detail oriented and be able to understand and prepare complex documentation and update different host systems. Maintain detailed records.
Manage vendor performance and ensure that tasks are completed, and expectations met.
PPSA searches, discharges, and registrations
Complaint tracking and resolution
Third party vendor assignment and tracking

Partners include:
Bailiffs, Tracers, Transporters, Auctions, dealers, lawyers, and agencies.

Update and prepare various reports, manipulate data, and provide meaningful insight.
Ability to document processes and train other employees

HERE'S WHAT YOU'LL BRING:

Education & Experience:

University or college degree preferred
Two (2) to five (5) years of remarketing, repossession and collections experience or combination of education and industry related experience
Be well versed in the automotive finance lifecycle and have an understanding and interest in the automotive industry and vehicle values
Be knowledgeable about nonstandard items like: recreational vehicles, ATV's, trailers, Boats, Motors, Motorcycles, and other equipment like tractors and plows.
Firm understanding of the Privacy Laws, Personal Property Security Acts, and collections laws across Canada. Understanding of automotive sales regulations.
Understanding of the Canadian insolvency laws and legal recovery process
Quebec Collections and recovery experience an asset
Proficiency with inventory management software, client maintenance software, collections software and Microsoft Office
Advanced user experience with Excel, Word, and Outlook
Superb oral and written communication skills in English. Bilingual French/English is an asset

Skills:

Operational excellence always looking for and suggesting process improvements
Confidence in problem solving, negotiating and decision making
Excellent telephone skills experience working in a call centre environment is an asset
Strong research abilities.
Courteous and pleasant demeanor. Be able to deescalate difficult conversations and positively resolve tough situations.
Strong negotiator
Flexibility in work day, afternoon, or evening shifts, and rotating Saturdays if necessary
Attention to detail and the ability to maintain a high degree of accuracy in a fast paced environment
Skip trace experience an asset

HERE'S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

- Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program- Group retirement savings plan with compan