External Services Analyst - Edmonton, Canada - City of Edmonton

City of Edmonton

Verified Company

Edmonton, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

External Services Analyst

Job Number:

45511

The Assessment and Taxation Branch is responsible for the administration and collection of 57% of the city's annual operating budget.

Critical to the corporation's financial stability is the timely production and distribution of annual assessment notices and tax bills.

As an External Services Analyst, you will support the branch in managing complex mailout projects, develop management materials and process documentation, forge strong working relationships within the branch and maintain positive connections with various project stakeholders.

You will take advantage of your interpersonal and organizational skills to meet project deadlines and utilize problem-solving skills to mitigate any challenges.

With a focus on the City of Edmonton's Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, you will:

Support the management of three complex mailout projects, requiring coordination of cross-functional project teams consisting of management and property valuation, IT, taxation, legal and communications professionals to ensure the timely production of accurate assessment and taxation notices for over 400,000 properties
Plan, prepare, develop and maintain project management materials and process documentation as necessary to support each mailout process
Develop, prepare, compile and review presentations and briefing package about the assessment and tax mailouts for City Council in collaboration with Branch leadership
Review all materials produced by Assessment and Taxation for , MyProperty, council packages, media packages, and other materials related to the mail outs to ensure alignment with strategic direction, and accuracy and consistency in messaging
Identify improvements to customer experience and customer service, and work with Branch leadership and operational areas to develop strategies and projects to achieve those goals
Develop, compile, administer and analyze internal and external surveys to better guide future section work
Design and edit graphic templates for information brochures and other communications materials, ensuring legibility and legislative compliance
Develop, update, maintain and implement processes for the branch, sections and units within the Branch in alignment with A&T's business and strategic plans
Engage in crossjurisdictional research for the purposes of reporting and process improvement
Compile and analyze relevant and reliable data from multiple sources such as TACS, website/MyProperty, SAP, etc. to inform and enhance branch, section and unit business planning
Perform other branchrelated research and analysis as required

Qualifications:

An undergraduate degree in a related discipline
4 years progressively responsible and diversified experience in the areas of project management, quantitative and qualitative analysis, customer research, usability testing and business case development
IABC and/or PMP certification would be considered an asset
Customer Experience training would be considered an asset
Proficiency in Microsoft Office Suite and Google Apps is required
Working knowledge of data analysis and project planning in Excel and Google Sheets. Familiarity with Tableau, Webi and Smartsheet would be considered an asset.
Knowledge of project management principles and proficiency in project management processes
Knowledge of data collection and user research techniques, results analysis and presentation
Ability to deliver presentations to a variety of audiences using highly developed communication skills
Ability to communicate, persuade, negotiate and build consensus with people at varying levels
Ability to explain complex technical and operational concepts in simple business language, data and visuals
Ability to utilize problemsolving skills and mental agility
Highly developed interpersonal and organizational skills to work independently and forge strong working relationships with internal and external stakeholders at all Levels
Demonstrate service excellence, embracing diversity and promoting inclusiveness
Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City's Cultural Commitments, please visit
Demonstrate the foundational competencies, key behaviors and attributes of the City's six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City's leadership competencies, please visit
Applicants may be tested

For more information, please refer to our COVID-19 Vaccination Policy ) and COVID-19 Vaccination Procedure ).

_Up to one (1) permanent full-time position_

Hours of Work: 3