Technical Systems Analyst 2 - Calgary, Canada - The University of Calgary

The University of Calgary

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview

Information Technology is currently seeking a Full-time Regular
Technical Systems Analyst.

Reporting to a

Technical Services Manager:

Deskside, the primary purpose of the position is to provide technical support to faculty, staff and graduate students including implementing and maintaining robust hardware, software, and networking environments within the constituent faculties of the zone.

Work will involve maintaining high quality documentation and record keeping of all work performed using the designated knowledge management, ticketing, collaboration and other tools; designing and delivering information technology solutions that support research, teaching and administration; reverse engineering, documenting, and redesigning or optimizing existing systems; supporting various scientific instruments used for teaching and research activities.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

Organize and prioritize incoming tasks while effectively managing competing priorities
Maintain accurate records of all work using designated tools
Follows standard procedures for the tracking and escalation of incidents
Understand clients¿ requirements and ensure that they are educated and updated on related work
Troubleshoot hardware, software, and networking issues
Develop and maintain standard and robust hardware, system software and networking environments
Use logic, reasoning, and analysis to address problems and resolve incidents
Maintain high quality documentation including logs, enduser, and systems documentation, etc
Design and develop information technology solutions that support research, teaching and administration
Reverse engineer and redesign/optimize existing systems
Perform hardware repairs and support
Ensure the timely and effective resolution of technical issues
Understand and adhere to all policies of the Faculty, IT, and the University of Calgary
Create and maintain positive relationships with all stakeholders
Maintain a collaborative environment within the technical support group
Ask questions; provide suggestions and offer support and training where appropriate
Involve Technical Manager or other team members as needed

Qualifications / Requirements:

Successful completion of postsecondary education in Computer Science, Computer Engineering, or related field
Minimum of 25 years of relevant experience required; combination of education and experience will be considered
Proficiency with desktop computers, printers, scanners, associated drivers, and server hardware issues and resolutions, as well as with networking hardware and protocols
Knowledge and some experience in the following
Microsoft, Mac, and Unix/Linux operating systems and tools
Java, C/C++, PHP programming, Perl, Python, SQL
DNS/DHCP configuration and management
Application implementation, maintenance, testing, validation, and documentation
Security controls and processes
ITIL Foundations certification would be considered an asset
Effective time management skills with ability to prioritize and meet competing deadlines
Strong communication skills with experience in technical writing an asset
Ability to translate technical information to clients with little or no technical background, and an ability to translate customer needs into requests for service
Strong analytical and problemsolving skills are required, including debugging and troubleshooting
Ability to be creative, challenge and demonstrate initiative to generate improvements and foster positive outcomes
Ability to perform some manual labour (e.g. lifting) work related to the equipment

Application Deadline:
May 29th, 2023

Additional Information
This position is part of the AUPE bargaining unit, and falls under the
Technical_ Job Family, Phase 2_**.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our
Management and Staff Careers website.

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.

About the University of Calgary

The University of Calgary is Canada's leading next-generation university - a living, growing and youthful institution that embraces change and opportunity with a can-do attitude.

Located in the nation's most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada's top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads.

The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit
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The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of _Eyes High_, committing to c