Case Manager - Edmonton, Canada - WCB Alberta

WCB Alberta

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Careers - WCB Alberta

Job Title:

Case Manager

Job Type:

Permanent / Full time

Job Category:
Case Manager

Job Location:
Edmonton, Alberta

As a Case Manager, you will be building relationships and collaborating with injured workers, their employers, medical service providers and others to develop individualized services and planning.

You will play the pivotal role in facilitating medical and re-employment services for your clients.

Your responsibilities:

Building strong relationships with stakeholders and collaborating with them in the return to work process every step of the way
Using various methods of communicating to collaborate with workers, employers, and others, including conference calls and inperson meetings
Demonstrating problem solving and critical thinking while working with the worker, employer and medical providers to develop a collaborative plan to facilitate a return to work
Interpreting medical reports and coordinating or authorizing medical treatment
Determining entitlement to wage replacement benefits. Anticipating and determining specific customer needs to ensure they are provided with the benefits and services that will support recovery and return to work
Maintaining a caseload within department standards to ensure a high level of customer service to all stakeholders and acting as an educator and negotiate in managing stakeholders' expectations
Upholding the values and principles of the Alberta Workers' Compensation Board

Your experience and skills:

The ability to treat customers with compassion, kindness and providing them with options and creative solutions is a must in in our organization.
Excellent customer service skills, along with your ability to build collaborative relationships with workers, employers and others to form creative plans will be a key aspect of this role.
Effective communication skills active listening, collaboration and effective verbal and written communication skills will lead to your success.
Strong negotiation skills and the ability to creatively solve complex and sensitive issues.
Ability to multitask and be organized in order to meet timelines in a highvolume, fast paced environment.

Education:

A degree or diploma in Social Sciences, Kinesiology, Rehabilitation or Disability Management. Related experience in disability management or medical rehabilitation is required. Experience in vocational rehabilitation is considered an asset.
Computer knowledge and keyboarding skills are essential and familiarity with medical or rehabilitative terminology is an asset.

We offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance, supportive leadership, and a caring and collaborative work environment.

Salary:
$74,735 to $89,724 per annum (Pay Grade 11)

Posting Date:
January 1, 2023

Closing Date:
January 14, 2023

_(this competition may be used to fill future vacancies)_