Associate Manager, Customer Service - Milton, Canada - AmerisourceBergen

AmerisourceBergen

Verified Company

Milton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:
_

Organize tasks between CSRs to ensure balance of work load among the team
Act as a liaison between other members of the team
Assists the Senior Manager, Customer Service with the selection, training, onboarding and performance management of warehouse employees
Supports employee engagement strategies and facilitates execution
Tracks and monitors daily attendance and overtime and assists the Senior Manager, Customer Service with staff vacation scheduling
Review call audits and provide feedback to CSR as required
Assist in system testing when onboarding new clients or programs
Makes suggestions and recommendations to the Senior Manager, Customer Service in an effort to continually improve customer service operations
Communicate with multiple external and internal customers, participating in client meetings as required
Prepare and issue monthly KPI reporting
Monitors daily workload to ensure adherence to established KPIs
Interacts frequently with interdepartmental associates and management for resolving issues
Responsible for motivating and directing the work of others
Must be willing to work extended hours to ensure daily production is completed
Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time
Adhere to all procedures and work instructions in performing the job
Other tasks as assigned

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
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Postsecondary education or equivalent in a related discipline
Minimum of 35 years' experience in a warehouse customer service role
MINIMUM SKILLS,

KNOWLEDGE AND ABILITY REQUIREMENTS:
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Strong interpersonal and leadership skills
Excellent problem solving ability
Ability to communicate effectively both orally and in writing
Ability to work in a team and independently as well as with mínimal supervision
Ability to multitask in a fast paced environment
Strong work ethic, sense of responsibility, high level of attention to detail
Proactive customer focus
Selfstarter, efficient, organized
Capable of consistently producing high quality work under pressure and in a timely fashion

Strong proficiency in order entry systems

What AmerisourceBergen offers

We offer competitive total rewards compensation.

Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies:

Affiliated Companies:
Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy
- exemption/accommodation._

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment._