Restaurant Supervisor - Toronto, Canada - InterContinental Hotels Group

InterContinental Hotels Group

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

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JOB OVERVIEW:
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Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, provincial and local regulations concerning health safety or other compliance requirements.

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DUTIES AND RESPONSIBILITIES:
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Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.
Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Oversee cash handling and check/credit policies and procedures.
Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.
Conduct preshift meetings to inform staff of daily events. Review daily specials.
Ensure side work duties are complete and tables are set before, during and after operating hours.
Promote teamwork and quality service through daily communication and coordination with other departments.
May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable.
Perform other duties as assigned.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce.

We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes.

Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.