Aws Operations Manager - Toronto, Canada - Amazon Web Services Canada, Inc.

Amazon Web Services Canada, Inc.

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Excellent oral and written communication skills in both Portuguese and English - Engineering, Computer Science, IT Degree or equivalent experience.

- 7+ years' experience in managing engineering teams in high-paced operations environment with 5+years as a senior manager with a track record of success.

ABOUT US

Amazon has a fast-paced environment where we "Work Hard, Have Fun, Make History." On a typical day, a / Engineer might thoughtfully work with customers to dive deep into the root cause of an issue, investigate why a metric is trending the wrong way or a deployment is failing, consult with a diverse range of engineers at Amazon and discuss radical new approaches to automate operational issues.

ROLE DESCRIPTION

Apart from working on a broad spectrum of technical issues, an AWS Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.

Our Engineers are also the "voice of the customer" and have a strong voice into the development teams for recurring issues or feature requests.

As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role

Your role and responsibilities will include

Field technical support inquiries from customers.
Complete analysis and present periodic reviews of operational performance.
Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
Make recommendations to customers about how new AWS offerings fit in their company architecture.
Champion and advocate for customer requirements within AWS (be their voice).
Work with some of the leading technologists around the world.
Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
The right person will be highly technical, analytical, and have experience managing technical teams. In addition, this person will have a record of driving projects to improve supportrelated processes and the technical support experience and be passionate about the growth and success of AWS customers. Strong verbal and written communication skills also a must.

Toronto, ON, CAN

Hands on Technical experience in Security technologies
Technical experience in AWS services
Innovativethinking balanced with a strong customer and quality focus
MBA or equivalent experience.
Experience handling large enterprise technical customer escalations
Exceptional people leadership and engagement skills and demonstrated ability to inspire and motive large teams of 25+
Project and program management experience in delivering key business outcomes
Strong record of driving projects to improve operations and supportrelated processes and the right technical support experience.
Experience working with large businesses and enterprises in a Portuguese speaking region.
Additional professional proficiency in either French or Spanish is preferred Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.