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    service advisor - Oakville, Canada - Canadian Tire

    Canadian Tire
    Canadian Tire Oakville, Canada

    1 week ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 35 to 40 hours per week
    • Education: Secondary (high) school graduation certificate
    • Experience: 1 year to less than 2 years

      • Work setting

    • Retail/wholesale establishment/distribution centre
    • Automobile repair services

      • Tasks

    • Advise clients on advertising or sales promotion strategies
    • Answer written and oral inquiries
    • Address customers' complaints or concerns
    • Answer inquiries and provide information to customers
    • Arrange for refunds and credits
    • Explain the type and cost of services offered
    • Maintain records and statistics
    • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
    • Perform general office duties
    • Receive and log complaints
    • Sell merchandise
    • Explain procedures, risks and benefits to clients
    • Maintain and manage digital database
    • Answer clients' inquiries and provide information
    • Consult with clients after sale to provide ongoing support

      • Computer and technology knowledge

    • MS Office

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Tight deadlines
    • Work under pressure
    • Bending, crouching, kneeling
    • Hand-eye co-ordination
    • Physically demanding
    • Repetitive tasks
    • Standing for extended periods

      • Personal suitability

    • Punctuality
    • Client focus
    • Efficient interpersonal skills
    • Flexibility
    • Organized
    • Reliability
    • Team player
    • Initiative
    • Judgement
    • Ability to multitask
    • Dependability
    • Quick learner

      • Screening questions

    • Are you currently legally able to work in Canada?

      • Health benefits

    • Dental plan
    • Disability benefits
    • Health care plan

      • Financial benefits

    • Group insurance benefits
    • Life insurance
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