-
Restaurant Manager
5 days ago
MeeT in Yaletown Vancouver, CanadaEducation: · - Expérience: · **Education**: · - No degree, certificate or diploma · **Tasks**: · - Plan, organize, direct, control and evaluate daily operations · - Supervise staff · - Train staff · - Set staff work schedules and monitor staff performance · **Experience**: · - 2 ...
-
administrative manager
4 days ago
Econo Pallet Ltd (The Pallet Factory) Langley, CanadaEducation: · Expérience: · Education · College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year · or equivalent experience · Asset languages · Urdu · Panjabi; Punjabi · Experience · 3 years to less than 5 years · Financial ben ...
-
Claims Manager
1 week ago
Intact Vancouver, CanadaNos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens ...
-
District Manager
5 days ago
Alsco Vancouver, CanadaClassification: Exempt · Job Summary: · The District Manager is responsible to meet or exceed Service goals in the management of a district of routes. Reports to the Service Manager. · Essential Functions: · - Develop and motivate a district to be a highly productive team through ...
-
Project Manager
2 days ago
Public Services & Procurement Canada Vancouver, Canada**Project Manager** · **EN-ENG-04** · **Vancouver, British Columbia** · **Are you interested in a meaningful career with the Government of Canada?** · **Public Services and Procurement Canada (PSPC) may be the right place for you** · PSPC is looking for project managers to fill 2 ...
-
Territory Manager
3 days ago
ConvaTec Vancouver, Canada Full timeUne version en français est disponible sous la description de poste en anglais Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with l ...
-
restaurant manager
4 days ago
MeeT in Yaletown Vancouver, CanadaEducation: · Expérience: · Education · No degree, certificate or diploma · Tasks · Supervise staff · Train staff · Plan, organize, direct, control and evaluate daily operations · Experience · 2 years to less than 3 years · Durée de l'emploi: Permanent · Langue de travail: Angla ...
-
construction manager
4 days ago
West Plateau Homes Ltd. Vancouver, CanadaEducation: · Expérience: · Education · Secondary (high) school graduation certificate · or equivalent experience · Experience · 7 months to less than 1 year · Health benefits · Health care plan · Other benefits · On-site amenities · On-site recreation and activities · Team buil ...
-
Assistant General Manager
6 days ago
JOY METALS CO., LTD. Vancouver, Canada岗位职责: · 1、协助总经理进行商务谈判、人员接待,做好各项汇报、联络工作; · 2、负责总经理有关文件的起草、修改、审核,整理各类文书、文件、报告、总结及其他材料,负责总经理文件的督办、处理与反馈; · 3、协助总经理做好工作日程安排; · 4、完成总经理授权与交办的其他工作任务。 · 任职要求: · 1、正规大学,本科及以上学历,1年以上相关工作经验; · 2、英语流利,会西班牙语者优先; · 3、熟练的写作能力;优秀的外联与公关能力,具备解决突发事件的能力;较强的分析、解决问题能力,思路清晰,考虑问题细致;熟练使用办公软件、办公自动化设备; · ...
-
Retail Account Manager
3 days ago
Distinctive appliances Vancouver, CanadaCome join Distinctive's Retail Appliance Sales team · We are looking for a Retail Appliance Account Manager - British Columbia Market to continue with the growth & success we shared with our dealer partners. You will work with our dealer network on a daily basis, conclude sales i ...
-
Key Account Manager
1 week ago
Bristol Myers Squibb Vancouver, CanadaAt Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science. In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues con ...
-
Manager, Personal Lines
1 day ago
Intact Vancouver, CanadaNos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens ...
-
Manager Transformation Planning
6 days ago
Canada Post - Postes Canada Vancouver, CanadaNuméro de la demande d'emploi : 171836 · Fonction administrative : Gestion immobilière et Gestion des biens · Ville principale : Vancouver · Emplacement(s) supplémentaire(s): · Province : Colombie-Britannique · Type d'emploi : Temps plein · Statut d'emploi : Permanent · Exigences ...
-
management consulting service manager
4 days ago
TEED GROUP BUSINESS CONSULTING CORPORATION Richmond, CanadaEducation: · Expérience: · Education · Bachelor's degree · Finance, general · Tasks · Plan and direct research · Direct and advise staff in the development and implementation of service quality assessment strategies · Plan, administer and control budgets for client projects, co ...
-
manager, massage parlour
4 days ago
New Feet Vancouver, CanadaEducation: · Expérience: · Education · College/CEGEP · Tasks · Plan and control budget and inventory · Manage contracts for advertising or marketing strategies · Address customers' complaints or concerns · Organize and maintain inventory · Hire, supervise and schedule staff · P ...
-
Assistant Store Manager Bb
6 days ago
Lowe's Vancouver, CanadaEn travaillant chez Rona Inc., vous bénéficierez de nombreux avantages, dont les suivants: · - Un centre de conditionnement physique, des activités sportives et des douches · - Un centre de la petite enfance pouvant accueillir 78 enfants · - Une cafétéria avec un menu de qualité ...
-
Program Manager
3 days ago
Actalent Richmond, Canada Contract to RegularJOB DESCRIPTION Description: · Program Manager · This role will work cooperatively with cross-functional teams to deliver innovative, solutions and applications. Through the application of established program planning and control process this role will provide Program Manageme ...
-
tattoo studio manager
4 days ago
7662831 Canada Ltd. Vancouver, CanadaEducation: · Expérience: · Education · Other trades certificate or diploma · Tasks · Establish or implement policies and procedures for staff · Hire, train and supervise staff · Address customers' complaints or concerns · Work conditions and physical capabilities · Attention to ...
-
residential property manager
4 days ago
Forth Gen Holdings Ltd. Vancouver, CanadaEducation: · Expérience: · Education · Secondary (high) school graduation certificate · Tasks · Prepare and administer contracts for property services, such as maintenance · Co-ordinate implementation of repairs, maintenance and renovation · Work conditions and physical capabil ...
-
marketing manager
4 days ago
Neptune Wonton Noodle YVR Richmond, CanadaEducation: · Expérience: · Education · College/CEGEP · Screening questions · Are you currently legally able to work in Canada? · Do you have previous experience in this field of employment? · Experience · 3 years to less than 5 years · Durée de l'emploi: Permanent · Langue de t ...
Senior Manager and Manager - Vancouver, BC, Canada - T-Net British Columbia
Description
We are currently seeking a Senior Manager of Workforce Management for our Customer Success team at Clio.The Senior Manager of Workforce Management plays a critical role in optimizing operational efficiency and resource allocation for the Customer Success organization.
This position is responsible for managing a team and implementing strategies to ensure that the right number of employees are in the right place at the right time to meet customer service demands and operational goals.
The Senior Manager of Workforce Management works closely with Customer Success Leadership and other key stakeholders to forecast, plan, and schedule workforce resources effectively.
Workforce Planning:
Develop and execute workforce planning strategies to align staffing levels with business demand, considering factors such as seasonality, call volume, and customer service targets;
Forecasting and Analysis:
Utilize historical data, statistical models, and market trends to create accurate workforce forecasts, ensuring adequate staffing to meet service-level goals;
Scheduling:
Create and manage employee schedules, considering employee preferences, labor laws, and operational needs
Performance Metrics:
Monitor and develop key performance indicators (KPIs) related to workforce management, such as service level, average handle time, and forecast accuracy;
Technology and Tools:
Oversee the use and optimization of workforce management software and tools to support forecasting, scheduling, and real-time monitoring;
Team Management:
Lead and mentor a team of workforce management analysts, providing guidance and support to ensure efficient staffing and scheduling;
Collaboration:
Collaborate with other departments, such as Revenue Operations, HR, and Finance, to ensure alignment between workforce management and organizational goals;
Prepare and deliver regular reports and analysis to senior leadership, highlighting key insights and recommending adjustments to workforce strategies;
Compliance:
Ensure compliance with labor laws, company policies, and industry regulations related to workforce management and scheduling practices.
3+ years of experience in workforce management, with a proven track record of leadership and strategic planning;
~5+ years of people management experience, with a demonstrated track record of supervising and guiding teams towards organizational goals ;
~ Proficiency in workforce management software and tools;
~ Strong analytical and data-driven decision-making skills;
~ Excellent communication and team management abilities;
~ Knowledge of labor laws and compliance related to workforce management.
Experience in the legal industry;
Industry-specific certifications in workforce management;
Familiarity with Zendesk, Salesforce, or similar CRM software;
Advanced knowledge of data analysis and statistical modeling.
We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Competitive, equitable salary with top-tier health benefits, dental, and vision insuranceHybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. Flexible time off policy, with an encouraged 20 days off per year.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
We are dedicated to diversity, equity and inclusion .
We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.
Post your resume on T-Net and let employers come to you .Make "Searchable" or "Confidential" (optional) and BC Tech and IT employers can search our database and contact you.
Registration on or use of this website constitutes acceptance of our Terms of Use .
#