Functional Consultant - Mississauga, Canada - MNP

MNP

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada's largest consulting organizations, we're so much more We're also serious about technology.

At MNP Digital, we're a team of highly skilled and creative thinkers that continuously support and learn from each other.

We pride ourselves on translating our clients' challenges into real results by leveraging technology - and that all starts with having the right people to deliver.

We've created an environment where you'll continuously grow, always have a voice and collaborate on work that's meaningful and fulfilling.

If you're ready to take your career into your own hands, you've come to the right place.

Implementation and support of Acumatica ERP platform for new/existing clients by:

You will work as an integral part of the MNP ERP implementation team in delivering turn-key implementations for our clients with the aim of creating an extraordinary client experience.
Work closely with clients to determine their needs for an effective information system solution;
Objective analysis and documentation of clients' business needs, requirements, strategic goals, and business process realignment.
Recognize and address gaps by assisting with customized solutions sets;
Assist in determining requirements for projects, assess environments and develop blueprint documents, design specs, statements of work, and project schedules;
Design, configure, and implement systems and processes that meet client needs;
Work in a collaborative team environment providing training and ongoing technical support to clients;
Build and maintain strong customer relationships ensuring superior customer service.
Supporting the client in the identification and analysis of gaps (if any) and ensuring resolution of such gaps, which may involve coordinating with the MNP Dev and/ or IT Support teams
Conducting/cocoordinating data migration, resolving any problems encountered or escalating as required
Overseeing the "go live" process
Monitoring progress against scheduled timeframes throughout the implementation
Keeping the project team up to date on the project's progress throughout and escalating issues as appropriate with recommendations/ solutions.
Ensuring project deliverables are met as described in the Scope Document and the project is within budget.
Ensuring all projectrelated documents are maintained
Effectively manage customer expectations keeping them informed of the project status as appropriate
Individually learning and training oneself on new modules, addons and new software
Demonstrating an understanding of the EndtoEnd life cycle of an ERP Implementation Project
Achieving and maintaining certifications for the ERP product you will be working with

Manage customer support in coordination with other departments:

Ensure customer support is handled promptly and effectively
Follow up and coordinate with other departments
Ensure adherence to agreedupon client support procedures
Monitoring log of client support issues
Escalate and follow up on outstanding client support issues
Prioritize and work on multiple projects and take responsibility for all communication to various stakeholders

Manage and grow client relationships:

Secure role as the Primary Relationship Manager (PRM) with client
Ensure all customer relationships are "referenceable."
Communicate effectively and engage with the customer

Skills and Experience

Solid understanding of Construction Finance and Project accounting
Acumatica Experience is considered an asset
Bilingual French is regarded as a strong asset
Completion of a Bachelor's Degree in Management Information Systems, Business Administration, Accounting or other related fields (or equivalent experience)
Knowledge of all functional areas of ERP systems with specialized knowledge and experience in the finance area, along with a solid understanding of related business processes in other operational areas.
The CPA designation is considered an asset;
Strong business acumen;
Goaloriented with strong organization and time management skills;
Strong written and verbal communication skills;
Ability to prioritize and meet deadlines;
Excellent relationshipbuilding skills, consultative advisory ability;
Demonstrated problem solver
Proven success training others to develop knowledge and technical competency
Superior oral and written communication skills
Professional experience in Technical Analysis, System Implementation and System Optimization
Some travel may be required

More than a paycheque, MNP is proud to offer customized rewards for our team members.

With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.

At MNP Digital, we're a team of highly skilled and creative thinkers that continuously support and learn from each othe