Hotel Guest Services Supervisor - London, Canada - Holiday Inn & Suites London

Holiday Inn & Suites London

Verified Company

London, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Repsonsibilities:

Defining and implementing front desk objectives and procedures.
Training staff and managing the shift schedules.
Tending to guests' complaints and questions while providing exceptional customer service.
Ensuring that the front desk and reception area is kept clean and organized.
Maintaining front desk office supplies and equipment.
Managing records, and contracts.
Supervising staff and all front desk activities including IHG brand inititives.
Conducting department meetings with the front desk staff.
Generating reports and feedback for presentation to the general manager.
Performing administrative duties such as filing and updating records, among others, as needed.
Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
Ensures all required training for department employees is completed and training records are maintained.
Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.

Requirements:

Previous Guest Service experience
Strong knowledge of general hotel industry practices and policies
Possess excellent management skills, communication skills, and multitasking skills
Proven ability to surpass guest expectations.
Enthusiastic and detail oriented, thrives on multitasking in a busy environment.
Able to work with and understand financial information and data.

Benefits: