Assistant Manager - St. Catharines, Canada - Heart of Niagara Hotels

Heart of Niagara Hotels St. Catharines, Canada

3 days ago

Description

Parkway Social/Ostin's Restaurant

Heart of Niagara Hotels

Job Title: Front of House Assistant Manager

Department - Front of House

Industry: Food and Beverage

Reports to: General Manager, Food and Beverage

The Front of House Assistant Manager has a pivotal role responsible for supporting the delivery of high-volume, world-class service to our guests within the food and beverage and entertainment environment.

This position requires strong leadership abilities, exceptional organizational skills, and a commitment to guest satisfaction. The Assistant Manager will assist in overseeing daily operations, scheduling employees, managing attendance, and facilitating training and development initiatives.

Responsibilities:

Assist the GM in ensuring exceptional guest experiences across all departments within the establishment.
Coordinate and manage employee schedules, ensuring adequate coverage for all shifts while maintaining labor cost targets.
Oversee attendance management, including tracking employee hours, addressing attendance issues, and ensuring compliance with company policies.
Support staff training and development initiatives, including on-boarding new hires, conducting training sessions, and providing ongoing coaching and feedback.
Collaborate with the management team to implement and enforce operational standards, policies, and procedures.
Assist in leading and supervising a team of 30+ members during busy shifts, providing guidance and support as needed.
Demonstrate strong knowledge of beers, wines, spirits, and food offerings, and assist in maintaining a food-forward experience for guests.
Utilize expediting skills to ensure timely and accurate delivery of food and beverages to guests during peak periods.
Communicate effectively with the management team to ensure all information is relayed promptly and accurately.
Adapt to changing circumstances and assist in managing operations across multiple venues within the property.
Attend meetings as required and effectively communicate information to the team.
Assist in enforcing company policies and procedures with both staff and guests to ensure a safe and enjoyable environment for all.

Qualifications:

Minimum of 3 years of supervisory or management experience in the food and beverage industry.
Proven experience in high-volume, casual upscale environments.
Strong leadership abilities with a track record of motivating and developing team members.
Excellent organizational skills and attention to detail.
Ability to effectively schedule employees and manage attendance.
Experience in staff training and development, including on-boarding and coaching.
Guest service-focused with a commitment to delivering exceptional experiences.
Flexibility to adapt to changing circumstances and work in multiple areas of the property.
Availability to work all shifts, including days, late nights, weekends, and holidays.
Excellent communication skills, both verbal and written.

Preferred Qualifications:

Certification or training in food safety and responsible alcohol service.
Previous experience in expediting or kitchen operations.
Familiarity with point-of-sale systems and restaurant management software.

Working Conditions:

This position requires being on your feet for long periods in a fast-paced environment.
Work may involve exposure to high noise levels and varying temperatures.
Interaction with guests of all ages and diverse backgrounds is expected.

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