Administrative Support Clerk - North York, Canada - Ministry of Children, Community and Social Services

Ministry of Children, Community and Social Services

Verified Company

North York, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Do you thrive in a client-service environment and possess demonstrated administrative, communication and customer service skills? If so, consider this challenging opportunity with the Ontario Disability Support Program, in the Ministry of Children, Community and Social Services.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the

OPS Anti-Racism Policy and the

OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's

Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?: As a customer service provider and member of the program delivery team, you will:

provide clerical and administrative support services to the team;

- greet visitors, answer incoming calls and respond to electronic inquiries;
- sort and distribute incoming mail;
- establish and maintain electronic and hard copy filing systems;
- validate, assess and determine the release of social assistance payments;
- make bank deposits, accepting/tracking cheques/money orders for repayments/reimbursements;
- coordinate and maintain team schedules and calendars;
- utilize databases, to gather/enter client information and data for reports and assignments.

How do I qualify?:

Mandatory for bilingual position only:
You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Administrative, Clerical and Financial Skills:

You demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support in a fully automated environment using online databases to input /access client information.
You demonstrate knowledge of financial processes and analytical skills to validate, calculate and determine appropriate benefit entitlements.
You can provide financial payment/reimbursement processing and monitoring services.
You can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.

Communication and Interpersonal Skills:

You have verbal and written communication skills to clearly and concisely respond to inperson and electronic program inquiries from the public.
You demonstrate interpersonal and listening skills to elicit information and support team members.
You have interpersonal skills to interact with the public, to collaborate in a team driven environment to ensure that operational requirements are being met.

Customer Service Skills:

You have proven customer service skills to effectively deal with a high volume of clients with disabilities, in person, by telephone and through electronic communication.
You are aware of and sensitive to issues facing people with disabilities and those living with fixed or low income.

Judgement and Organizational Skills:

You are able to organize and coordinate workflow, assess priorities and meet deadlines.
You have demonstrated experience working in a team environment, proposing solutions and/or making suggestions for optimal use of resources, sharing decision making with coworkers to prioritize tasks and workloads to ensure operational requirements are met.

**OPS Commitment to diversity, inclusion, accessibility, and anti
- racism**:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the

OPS Anti-Racism Policy and the

OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's

Additional Information:

Address:

1 Temporary, duration up to 12 months, 1880 Eglinton Ave East, Scarborough, Toronto Region, Criminal Record Check
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3 Temporary, duration up to 12 months, 5639 Finch Ave E, Scarborough, Toronto Region, Criminal Record Check
5 Temporary, duration up to 12 months, 340 Dufferin St, Toronto, Toronto Region, Criminal Record Check
3 Temporary, duration up to 12 months, 111 Wellesley St E,, Toronto, Toronto Region, Criminal Record Check
2 Temporary, duration up to 12 months, 47 Sheppard Ave E, Toronto, Toro