Service Coordinator - London, Canada - Carmichael Engineering / Ingénierie Carmichael
Description
With us, it's always about people
- Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC and thermal systems for 100 years._
- Carmichael is a place where your experience will be valued and respected. If you've ever tasted success and are hungry for more, Carmichael is the perfect place to satisfy your appetite for success. _
_Please note this is an on-site role._
Responsibilities:
- Dispatching of Service Technicians
- Receive customer service calls and distribute them to our technicians.
- Coordinate preventive maintenance activities (build technicians' schedules).
- Enter customer data and call details into the computer software and issue a work order to the technician.
- Review and validate pay hours before moving on to the administration team.
- Issue purchase orders to our suppliers as required.
- Verify the accuracy and proper execution of all work orders.
- Verify technicians' expense claims and transfer them to the administration team.
- Assist in planning of technical training.
Required skills and experience:
- A minimum of 23 years of experience in a similar role, preferably in a service company with mobile technicians such as maintenance, plywood, electricity, IT, wiring etc.
- A college diploma preferably in a discipline related to business management, administration or operations management.
- Have a "technical mind". (Knowledge of HVAC systems is an asset)
- Excellent oral and written communication skills in English
- Work with computer tools.
- Enjoy working independently and demonstrate resourcefulness.
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