Events Mgr-rrcr - Richmond, Canada - Great Canadian

Great Canadian

Verified Company

Richmond, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary

Under the general direction of the Manager, Events this position is responsible for pursuing and servicing business for the River Rock Casino Resort while contributing to a safe and welcoming work environment for all employees.

Ensures adherence to all policies and procedures, develops strong relationships with new and repeat guests and is accountable for the sales of in-house conferences and events including guest rooms, meeting rooms, catering, theatre and casino related functions and events.

Finds and develops markets in coordination to the need-periods of the resort.

Duties and responsibilities will include:

Maintains accurate and detailed records of events, guests, orders, payments and Solicits, negotiates and books new and repeat business through telemarketing, mailing, on

- site inspections, referrals, tradeshows, etc.; maximizes sales and profitability of the resort

Plans, upsells and details meetings and function with the client, including space requirements, dates, times, equipment, menus, billing instructions, etc
Conducts site tours/inspections throughout the resort
Manages and resolves guest issues efficiently and promptly
Liaises closely with the Banquets operation to ensure a smooth implementation of each event
Maintain accurate records on all River Rock Casino Resort's guests, orders, payments and expenses
Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
Greets customer during the event phase and handsoff to the Event Operations team for the execution of details.
Manages group room blocks and meeting space for average to largesized assigned groups.
Acts as liaison between field salesperson and customer throughout the event process (preevent, event, postevent).
High School Diploma
Post Secondary hospitality or hotel education or suitable combination of education and experience
SIR, Smart Serve or IGB Certificate
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Computer literacy in MS Office
Experience with Opera/Fidelio, Micros an asset
Minimum 3 years' experience in Sales and Event Management
Live GCE's values on the job: integrity, Team Engagement, Drive to Succeed, Service Excellence and Citizenship
A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving serving excellence