Parts Support Coordinator - Winnipeg, Canada - MacDon Industries Ltd

MacDon Industries Ltd
MacDon Industries Ltd
Verified Company
Winnipeg, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

PURPOSE and SCOPE


The Parts Support Coordinator is responsible for internal and external customer support, order entry and monitoring backordered items and expediting delivery to the Distribution Centre.


PRIMARY JOB RESPONSIBILITIES

The following are the main job responsibilities and priorities for this position:

  • Order entry including EDI orders.
  • Assist in developing daily shipping and work schedules to ensure efficient operations throughout the Distribution Centre.
  • Monitor backordered items and expedite delivery creation and shipment of needed products.
  • EOP order entry and credit approval.
  • Tracking distributor and dealer orders, allocation and shipments.
  • Share in responding to after hour's emergency parts request (weekday evenings, during peak harvest season).
  • Comply with the organizations environmental, health and safety, recycling, sustainability efforts and quality assurance policies and standards.
  • Other duties as assigned.

QUALIFICATIONS

Education and Experience

  • Post Secondary education in Business Administration (Business Certificate, Business Diploma or University Bachelor Degree) or related field is preferred
  • Minimum one to two years working in a distribution environment dealing with order entry, tracking and customer service.
  • Background in Agriculture an asset
  • Experience with Microsoft Office products required.

Skills and Knowledge

  • Proven customer support experience.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and organizational skills.
  • Ability to take the initiative and problem solve.
  • Mechanically inclined with a strong mathematical proficiency.

Schedule:

  • 8 hour shift

Work Location:
One location

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