Customer Communications Specialist - Toronto, Canada - Toronto Transit Commission

Toronto Transit Commission

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB INFORMATION

Requisition ID: 6969

Number of Vacancies: 1

Department:
Marketing and Customer Experience Customer Communications

Salary Information:
$78, $98,280.00

Pay Scale Group: 8SA

Employment Type:
Regular

Weekly Hours: 35

Off Days:
Saturday and Sunday

Shift:
Day

Posted On:
March 13, 2023

Last Day to Apply:
March 17, 2023

Reports to:
Director Customer Experience

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA.

Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud.

The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.

"

General Accountability:

Reporting to the Director
Customer Experience, the incumbent assumes a key role in the development and implementation of proactive and effective integrated communications strategies in support of major TTC initiatives, strategic priorities, activities and objectives. The position provides strategic communications advice, planning and program execution to support the Executive with the management of various communications programs, projects and activities including; external communications, advertising, partnerships and sponsorships, intellectual property management and customer behaviour change outreach strategies. The incumbent works with and provides overall support and guidance to both the Customer Communications and Corporate Communications teams to ensure effective implementation of communications strategies. The position also evaluates the effectiveness of the TTC's communications programs, and makes recommendations for improvements based on the measured objectives.
The incumbent may be required to work outside of normal working hours to attend public events or meetings.

Key Job Functions:

Assuming a key role in the development and implementation of proactive and effective integrated communications strategies in support of major TTC initiatives, strategic priorities, activities and objectives
Providing strategic communications advice, planning and program execution to support various communications programs, projects and activities including external communications, advertising, partnerships and sponsorships, intellectual property management and customer behaviour change outreach strategies
Working with and providing overall support and guidance to both the Customer Communications and Corporate Communications teams to ensure effective implementation of communications strategies
Measuring the effectiveness of the TTC's communications programs, and making recommendations for improvements based on the measured objectives
Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.

Skills:

Plan and organize activities / projects to meet section and organizational goals
Communicate in a variety of mediums
Demonstrate knowledge of the industry and / or sector
Create and deliver presentations in various formats
Demonstrate appropriate and effective interpersonal communications through various media
Education and Experience:
Completion of a post-secondary degree/diploma in Communications, Public Relations or related field, or the equivalent in relevant work experience, combined with directly related corporate and/or government experience in strategic communications, or a combination of education, training and experience deemed to be equivalent
Additional Requirements:
Comprehensive understanding of the role of communication principles and practice within an organization
Excellent knowledge of the communications field including strategic communications planning, behaviour change communications/social marketing and other forms of communications vehicles such as printed materials, social media, video, film, and video
Exceptional research, writing, editing and presentation skills; sound judgement, sensitivity and discretion; strong communication, interpersonal and facilitation skills, and the ability to establish effective work relationships with internal and external stakeholders and colleagues
Excellent planning and organizational skills to manage multiple projects and priorities in a timely manner and adapt to changing situations;
Strategic/creative thinking, political sensi