Concierge - Mont-Tremblant, Canada - Hilton Grand Vacations

Hilton Grand Vacations Mont-Tremblant, Canada

1 week ago

Description

Job Description As a Concierge you would be responsible for:

Books qualified prospects for vacation ownership presentations or alternate marketing options.

Maintains the site minimum standard for penetration, bounce back sales, show percent, and budgeted volume per month based on guest segment.

Provides a specialized check-in experience, and possibly, escort guest to unit, as defined by role.

Learns and delivers branded and scripted marketing pitch.

Collects deposits for vacation ownership presentations booked.

Books and sells area activities for on-site guests according to business needs and as directed by management.

Provides guests with site and area information upon request.

Maintains familiarity with all Company programs, systems and resorts.

Remains current on all area attractions and dining options.

Knows home resort and all of the amenities that it offers to members, owners, and guests.

Reports all negative guest experiences to the In House Marketing Manager.

Participates in a weekly and monthly review of targeted penetration and budgeted Volume per Guest (VPG) with management.

Responsible for offering full concierge services to guests by calling them prior to their arrival, as well as calling guests who are already on property.

Responsible for covering a variety of shifts according to business needs, including VIP Concierge, Pre-Arrival, Lobby Ambassador/Greeter and desk Concierge.

Responsible for attending all in-house, regional, and staff meetings and trainings, as requested by management.

Performs accurate accounting and reporting of all shift(s) details as directed by manager.

Responsible for completing all required Company trainings and compliance courses as assigned.

Adheres to company standards and maintains compliance with all policies and procedures.

Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.

Performs other duties as assigned.

Why do Team Members Like Working for us?

Our Mission and Values

Internal growth opportunities

Being part of an industry leader in the hospitality field

Benefits include extended health & dental and vision coverage

Short term and long term disability benefits

Employee Assistance Program

Wellness allowance

Group RRSP

Team Member and Family Travel Program providing reduced hotel room rates

Qualifications To fulfill this role successfully, you must possess the following minimum qualifications and experience:

High School Diploma or equivalent.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Job Description As a Concierge you would be responsible for: