Customer Service Representative/inside Sales - Victoria, Canada - AccessSMT

AccessSMT

Verified Company

Victoria, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking for an energetic and motivated Customer Service / Counter sales representative to join our Victoria team.

This role is responsible for ensuring that customer requirements are fulfilled in a timely, professional, and courteous manner.

This role works with customers to identify their need, recommend products and services, process customer orders, and troubleshoot or answer questions throughout the process.

The incumbent aims to be a product expert in order to best serve customers. This role may also assist our warehouse team with some material handling from time to time.

Essential Duties and Responsibilities

In charge of managing walk-in clientele and front counter work, while creating a positive and welcoming atmosphere
Coordinate small projects of up to $100,000, including pricing project work, collecting estimates, tendering jobs, placing orders, amending orders as needed, and liaising with other departments to ensure timely and cost effective fulfilments are made
Make recommendations to customers based on their needs, specifications, industry codes, and product design to facilitate their purchase and provide an exceptional product and support service
Troubleshoot customer and order issues, resolve discrepancies and obtain solutions to critical roadblocks
Complete full competitive intelligence analysis after tender close (win/loose) to understand the competition's position and project opportunities for improving the organization's competitiveness and market share
Properly track and document work, including inbound support requests, contractor queries, and purchase orders, occasionally assist warehouse team with order receiving or material handling
Maintain an up to date understanding of the company's products and services, the customer's experience with the products, market needs, and market trends
Observe and adhere to all safety policies and identify and report unsafe work practices or conditions
Provide an exceptional level of customer service to internal and external stakeholders

Education and/or Experience

High School Diploma or equivalent
13 years of Sales Experience
13 years in Construction or Division 8/10 Experience

Practical/Technical Skills

Attention to technical details
Ability to identify customer needs and match them to our products/ services
Proven ability to manage and prioritize workloads

Computer Skills
To perform this job successfully, an individual should have a minimum of an intermediate ability to operate:

Computer software including Microsoft Office
ERP systems

Certificates, Licenses, Registrations

DHI Certificate an Asset
AHI Certificate an Asset

At AccessSMT we put our people first. We understand that our value of unmatched expertise and professionalism come directly from our dedicated team. We are a passionate group that has fun and cares about one another.

The growth of our business depends on our people and so we invest in ensuring they grow with our business through career advancement, educational opportunities and security.

Once our people are onboard, we work just as hard to keep them by offering
competitive base salary, commission, extended medical and dental, Employee and Family Assistance Program, RRSP matching, work flexibility, educational opportunities, career development and much more.

Job Types:
Full-time, Permanent

Benefits: