Shopify + Gorgias Expert
1 day ago

Job description
- Shopify + Gorgias Expert to Implement Luxury Concierge Service (Technical Setup)
- JOB DESCRIPTION
We are ZORÁE, a Dubai-based fine jewelry house, preparing to launch a structured online Concierge Service as part of our customer experience.
We are now looking for a technical specialist who can implement this inside Gorgias, fully integrated with Shopify, following our UX and operational structure.
The structure is defined now we need the technical implementation.SCOPE OF WORK
Configure and structure Gorgias for our Concierge Service
Set up:
- Macros & automation flows
- Ticket routing logic
- Tags, rules, and workflow structure
- SLA structure & internal escalation logic
- Integrate with Shopify (customer data, order data, etc.)
- Implement triggers (chat, contact forms, landing page logic)
- Set up reporting dashboards
- Ensure operational clarity and scalability
REQUIREMENTS
- Strong experience with Gorgias (required)
- Strong understanding of Shopify ecosystem
- Experience building structured customer service workflows
- Experience in luxury / fashion / jewelry / high AOV ecmmerce is a plus
- Ability to translate a strategic document into a clean technical setup
Contract duration of 1 to 3 months. with 30 hours per week.
Mandatory skills:
Shopify, Gorgias
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