Shopify + Gorgias Expert

Only for registered members Canada

1 day ago

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$20 - $40 (USD) per hour
Shopify + Gorgias Expert to Implement Luxury Concierge Service (Technical Setup) · JOB DESCRIPTION · We are ZORÁE, a Dubai-based fine jewelry house, preparing to launch a structured online Concierge Service as part of our customer experience. · We have already developed the full ...
Job description

  • Shopify + Gorgias Expert to Implement Luxury Concierge Service (Technical Setup)
  • JOB DESCRIPTION


We are ZORÁE, a Dubai-based fine jewelry house, preparing to launch a structured online Concierge Service as part of our customer experience.

We have already developed the full concierge concept, UX logic, and project plan (including execution framework).

We are now looking for a technical specialist who can implement this inside Gorgias, fully integrated with Shopify, following our UX and operational structure.

The structure is defined now we need the technical implementation.


SCOPE OF WORK
Configure and structure Gorgias for our Concierge Service


Set up:

  • Macros & automation flows
  • Ticket routing logic
  • Tags, rules, and workflow structure
  • SLA structure & internal escalation logic
  • Integrate with Shopify (customer data, order data, etc.)
  • Implement triggers (chat, contact forms, landing page logic)
  • Set up reporting dashboards
  • Ensure operational clarity and scalability
You will work closely with our team and follow our UX and process documentation.


REQUIREMENTS

  • Strong experience with Gorgias (required)
  • Strong understanding of Shopify ecosystem
  • Experience building structured customer service workflows
  • Experience in luxury / fashion / jewelry / high AOV ecmmerce is a plus
  • Ability to translate a strategic document into a clean technical setup
Please only reply to this job post if you have proved Gorgias experience. Thank you in advance for your interest.

Contract duration of 1 to 3 months. with 30 hours per week.


Mandatory skills:
Shopify, Gorgias


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