Customer Service Associate - Stratford, Canada - Peavey Industries LP

Peavey Industries LP

Verified Company

Stratford, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Associate

Reports to:
Department Lead, Supervisor, Store Management Team

Job Overview:

The Customer Service Associate is a customer service specialist. Customer Service Associates are responsible for advising customers and processing customer purchases/returns.

When not attending to a customer, the Customer Service Associate stocks shelves, assists in setting up displays, prices product, and maintains the cleanliness of the store.

Responsibilities:

Warmly approaching and greeting customers.
Advising customers on products and suggesting solutions to their needs.
Providing a high level of customer service.
Encouraging further business by thanking customers and asking for them to come back.
Help customers with concerns and put them in contact with a Supervisor as needed.
Answering the telephone in a warm and friendly manner
Learn and maintain a product knowledge of store merchandise
Helping to set up displays as directed by store management team
Provide customer carry outs and load products for customers. Use Team Lift when needed.
Weigh, measure, and cut merchandise to fill customer orders.
Establishing/identifying prices for items
Keying or scanning merchandise for customer purchase
Total and receive payment for merchandise
Issue receipts, refunds, credits, or change due to customers per policy
Wrapping or bagging merchandise purchased by the customer
Count money in cash drawers
Stocking/Restocking merchandise as needed
Maintaining cleanliness of the store and checkout area

Knowledge, Skills, and Abilities Required

Maintaining a customer first, positive attitude
High attention to detail
Ability to count, total, and work with numbers
Ability to learn and operate till technology
Staying calm and attentive in a busy environment
Ability to approach customers, listen attentively, and use suggestive selling.
Ability to multitask

Working Conditions

Standing for extended periods, walking long distances to move/handle merchandise and provide customer service
Lifting up to 50lbs. and maintaining fitness level to perform all functions as set forth above
Operating keyboard, scanning, and touch screen till technology in a repetitive manner