Manager, Digital Solutions - Toronto, Canada - UNICEF Canada

UNICEF Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

A Career Opportunity
UNICEF is the world's farthest-reaching humanitarian organization for children.

Across 190 countries and territories, and in the world's toughest places, we work day in and day out to help children survive.

To defend their rights. To keep them protected, healthy and educated. To give them a fair chance to fulfil their potential. Our work for every child relies entirely on voluntary support, including donations from generous Canadians.

Manager, Digital Solutions

(12 Month Contract; Full-time; Flexible Hybrid; based in Toronto)

OVERVIEW

RESPONSIBILITIES

Managing Digital Engagement Platforms (40%)

Manage the ongoing maintenance and deployment of online content and facilitate online engagement within UNICEF Canada's web-based content management systems (CMS).

Responsibilities include:

Managing the ongoing development and deployment of online donation forms, advocacy forms, and peertopeer fundraising sites.
Managing the ongoing development and creation of content on the organization's main web site at (creating new components, etc.).
Managing the ongoing maintenance and updating of content on the Survival Gifts symbolic giving store at and provide expertise to enhance the supporter experience.
Provide support for campaigns and rapidonset emergencies outside of regular business hours, as required.
Provide training to staff as required.
Perform other general web maintenance tasks as required.

Project Management and Strategy (40%)

Contribute to the evolution of UNICEF Canada's online platforms:
Provide expertise related to the presentation of content within the guidelines and capabilities of UNICEF Canada's content management systems.
Participate in the improvement of internal business processes.
Establish and document new business processes pertaining to Digital Solutions Team and communicate with relevant stakeholders.
Manage and coordinate tasks in the work queue:
Ensure that mutually agreed-upon deadlines and SLAs are met.
Work with external vendors to support delivery of UNICEF Canada's projects and tasks:
Identify issues and submit to vendor(s) for development.
Perform quality assurance (QA) reviews of vendor work.
Approve work and schedule deployment.
Assess new tools as needed, document findings and provide recommendations to stakeholders.
Provide expertise to stakeholders on leveraging new and existing digital tools to improve the performance of campaigns, in support of organizational priorities and strategic goals.

Measurement and Insight Reporting (10%)

Generate reports for stakeholder campaigns, as required.
Provide expertise in the development and implementation of experiments and testing.
Update Google Tag Manager configuration as required.
Champion the importance of data and insight reporting for campaigns.

People Management (10%)

Develop effective, motivated team to achieve common goals with clearly defined accountabilities which are aligned with overall strategy.
Recruit, retain and develop an effective and motivated team to achieve common team goals.
Conduct goal setting planning as well as quarterly and year end performance reviews for direct reports as established by organization processes.
Provide technical training and learning support as required.
Encourage, coach and foster opportunities for development and personal growth.
A university degree and/or college diploma in a relevant field or equivalent years of work experience.
A minimum of five (5) years of experience with Drupal or comparable CMS as well as experience in HTML/CSS, JavaScript, jQuery.
Experience with online donation and engagement platforms such as Engaging Networks.
Experience conducting experiments and A/B testing.
Working knowledge of Adobe Photoshop or other image editing software.
Strong interpersonal and people management skills
The ability to work independently, and to train and coach staff.
The ability to work within the larger Business Solutions team, and crossfunctionally with other internal teams, and external vendors.
Strong time management skills with the ability to prioritize and adhere to deadlines.
French language skills (an asset).
Respect & Inclusiveness (Level 1)
Works Collaboratively with Others (Level 1)
Supporter Focus (Level 1)
Thinks & Acts Strategically (Level 1)
Drive to Achieve Impactful Results (Level 1)
Knowledge Sharing & Learning (Level 1)

-

Salary Range:
$_
63,500 to $77,500 per year.
-
What we offer_

UNICEF Canada strongly supports workplace wellness and offers the following benefits: