Full-time Slot Supervisor - Halifax, Canada - Casino Nova Scotia

Casino Nova Scotia

Verified Company

Halifax, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

A Little Bit About Us:

Do you like to have
fun at work? As Atlantic Canada's top entertainment destination, we are all about
fun Walk through our doors and
feel the energy Located in the vibrant Halifax Downtown core, our central location makes us easy to access by foot, car, transit, or ferry.

When you join Casino Nova Scotia, you are joining a team that is
proud of our people,
our business and our community.

As leaders in the hospitality and entertainment industry,
we credit our success to our people.
So, come on down, show us your
energy and let the
fun begin

The Slot Floor Supervisor is responsible for overseeing the slot floor while providing support to the Guest Services Desk in the absence of the Manager, Cage and Guest Services.

They are responsible to ensure all daily reporting is maintained and accurate for each shift.

The Slot Floor Supervisor ensures that policies and procedures are maintained while directing, evaluating, and coaching slot employees for an exceptional guest experience.

Must be collaborative, excel at multi-tasking and display exceptional communication and interpersonal skills.

Will contribute to a safe and welcoming work environment for all employees while motivating, leading by example and providing a learning environment.

Above all else, must embrace and be aligned with Casino Nova Scotia's culture and philosophy of providing outstanding entertainment experiences.

What our Slot Supervisor Does:

Supervises, coaches and mentors Slot Service Representatives (Guest Service Representatives in the absence of the Manager, Cage and Guest Services)
Ensures departmental compliance with ICS, policies, procedures and all other casino regulations
Assists the slot floor and Guest Services during all business levels
Responsible for annual departmental goals aligned with business goals and objectives
Leads by example and encourages employees to 'Take it to 11'
Monitors service standards and seeks opportunities to recognize and celebrate
Provides jackpot payouts and ensures the integrity of the casino floor
Promotes positive guest relations by fostering VIP relationships, CONNECTING with all casino guests and exceeding guest expectations
Performs other duties as assigned or directed
Finds ways to
play; you are serious about work, without being serious in your demeanor

-
Chooses to make everyday a great day

Stays focused in order to
be there:
Delivers an exceptional entertainment experience to internal and external guests to ensure you
make their day

What Do You Need to Bring to the Table?
-
Embrace the Casino Nova Scotia culture and philosophy and have a playful "all about the guest" attitude:

Minimum Grade 12 or equivalent is required
Slot Service Representative certification required paid training provided
Gaming License is required

- can be completed post offer of employment

Minimum 2 years previous supervisory experience is required
Satisfactory attendance is required
Exceptional interpersonal and communications skills with the ability to motivate others
Proven ability to foster departmental cooperation and teamwork
Proven effective time management and conscious attention to detail is required
Demonstrated ability to work well under pressure is required

Job Types:
Full-time, Permanent

Benefits: