Virtual Service Representative - Grande Prairie, AB, Canada - ATB Financial

    ATB Financial
    ATB Financial Grande Prairie, AB, Canada

    1 month ago

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    Description

    Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring your whole self to work.

    We foster a culture of purpose, performance and possibilities.


    Department:
    Everyday Financial Services

    System Title:
    Client Service Representative B

    This role requires Saturday shifts on a rotating basis.****As ATB's next Client Service Representative, you are responsible for providing face-to-face core transactional banking services to ATB clients.

    This involves providing professional and efficient client service by identifying client needs and matching them with the right products, solutions and experts.

    Deepening relationships with our clients by having conversations to understand their needs and how we can help them reach their goals
    Transforming the client experience by introducing our clients to experts and educating them on our digital tools and resources
    Maintaining and building client relationships by providing optimum customer service
    Developing and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns
    Following tactical service routines, best practice processes and procedures on all administrative and operational activities within the branch
    Processing cash and clearing transactions, abiding by current policies
    Ensure branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled
    You are a creative team player who is flexible, cooperative and demonstrates a desire to work within a team
    You demonstrate an ability to deal with change, make decisions and implement creative solutions
    Customer service and/or sales experience is required
    Knowledge of personal lending services and products is desired
    If you believe your experience and qualities are what we are looking for, please consider applying

    If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.

    Online applications are preferred.

    We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential.

    Thank you for applying online. We might ask you to participate in a digital interview or phone interview.

    Follow us on LinkedIn , Facebook and Instagram to get the inside scoop on what our team is up to.

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