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Banff

    front desk agent - Banff, Canada - Royal Canadian Lodge Banff

    Royal Canadian Lodge Banff
    Royal Canadian Lodge Banff Banff, Canada

    1 week ago

    Default job background
    Description
    • Education: No degree, certificate or diploma
    • Experience: Experience an asset
    • Tasks

    • Register arriving guests and assign rooms
    • Process group arrivals and departures
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Provide general information about points of interest in the area
    • Investigate and resolve complaints and claims
    • Process guests' departures, calculate charges and receive payments
    • Maintain an inventory of vacancies, reservations and room assignments
    • Follow emergency and safety procedures
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Answer telephone and relay telephone calls and messages
    • Assist clients/guests with special needs
    • Contact customers to deliver requested wakeup calls
    • Perform light housekeeping and cleaning duties
    • Provide customer service
    • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Overtime required
    • Standing for extended periods
    • Work under pressure
    • Personal suitability

    • Client focus
    • Dependability
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Judgement
    • Organized
    • Reliability
    • Team player
    • Financial benefits

    • Group insurance benefits
    • Other benefits

    • Other benefits
    • Work Term: Permanent
    • Work Language: English
    • Hours: 30 to 40 hours per week

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