Operations Manager - Calgary, Canada - Securiguard

Securiguard

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

When you have a multi-billion-dollar project at risk, or a valuable asset you need to protect, security comes down to one simple question: who are you going to trust with your keys?

And for almost 50 years, and thousands of companies, that answer is Securiguard. Every day, our customers trust us with billions of dollars' worth of property, and in many cases, their lives.

Our philosophy is simple. We Make People Feel Safe. Our people truly believe they can make a difference, and they do.

Securiguard Services Limited has been at the forefront of asset protection for almost fifty years with leading-edge innovative security and safety solutions. Today, Securiguard is one of the largest and most trusted private security organizations in Canada. And now we are looking to expand our amazing team with the addition of a
Operations Manager, who will oversee all activities for our critical Calgary Securiguard Security Operations.

Key Responsibilities:

Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
Manage a book of business for strategic accounts, delivering first class service delivery and contract compliance. The ability to spend significant time on site is expected.
Recommend/implement security solutions, coverage, and riskreducing strategies.
Ensure all contract and legislative requirements are being met.
New Business startups and transition plan implementation
Incident Response and Incident Command
KPI Implementation and Reporting
Negotiate increases and renewals with existing client base.
Ensure all shifts are covered by a trained, qualified security professional.

Knowledge:

Legislation
Relevant government and security legislation in Alberta.
Security Operations schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting setup and installation.
Financial margin maintenance/improvement, Client/Site financial analysis, Spend Control

Skills & Experience

Demonstrated success in building and leading teams; passion and high energy for people.
3+ years of security operations experience
3+ years of client relations experience
Proven track record of excellence in client relationship management, problem solving and business development.
Experience in an operational setting involving the management and supervision of many staff members.
Strong communicator with assertive interpersonal skills and team player are critical to success.
Security/Service professional with proven management experience within the security industry, the public sector or armed services is an asset.
Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills.
Sound judgment and decisionmaking skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents.
Experience of writing policy, standing order procedures, drafting reports, preparing business cases, and compiling and adjusting duty rosters to meet shortfalls in staffing levels.
MS Office proficiency; Selfmotivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class G ONTARIO Driver's License; access to or possession of vehicle for attending to all client sites.
Understands financial and cost drivers in the security industry.

Who we are:

At Securiguard we believe in living and acting by our values: R.E.A.C.H.

**Respect - Empathy - Accountability - Courtesy &

Honesty**We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K9 detection and screening division in Canada.

With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.

We believe that diversity enables the company to grow towards a better future.

By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world.

Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category.